Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325191 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 St Elizabeth Healthcare Florence — 4900 Houston Rd, Florence KY, 41042

Dec 12, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 18, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 12 Assigned ▶ Running 0 0
Dec 12 → Dec 18 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
0.0 days
Created: Dec 12, 2025 Due: Dec 20, 2025 Completed: Dec 18, 2025 (2 days early)
📅
5.0 days Total Age
⏱️
8.0d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 8.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
8.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Onsite to assist Philips tech.
🔍 Technician Findings
nr
⚠️ Problem Description
PSA project name: St Elizabeth Florence ED Expansion- Florence Resource Request number: RR-0349977 Site Name: St Elizabeth Healthcare Florence Site Address: 4900 Houston Rd, Florence KY 41042 Service District HPME3-01 Project Scope: Requesting 3P to support TC with installation efforts for Triage room and access points for Phase 2 efforts Notes: documentation attached Vendor Credentialing: Symplr Scheduled Start: 08 Dec 2025 Scheduled End: 12 Dec 2025 Contacts Email: Phone: Project Manager: Brooke Ball brooke.ball@philips.com (859) 801-0367 Lead TC/FSE: Dylan Callender dylan.callender@philips.com (513) 205-7923 District Manager: Nicole Von Blohn nicole.vonblohn@philips.com (814) 883-1740 Site Contact: Penny Frederick penny.frederick@stelizabeth.com 513-310-8970 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600684250.01 monitors/labor [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
▶
4 Work Order Created Dec 12, 7:31 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Paul Mccormish
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-15T13:00:00.000+0000
💵
Expenses Added Dec 12, 9:32 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🚗
2x Travel Added Dec 16, 5:24 PM
Type: Travel
Status: Open
Qty: 2, 168
⏱️
4x Labor Added Dec 16, 5:31 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4.5, 3.5, 1
⏱️
Labor Added Dec 16, 6:27 PM
Type: Labor
Status: Open
Qty: 2.5
⏳ 2.7 business days
💵
▶
2 2x Expenses Added Dec 18, 3:01 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 7h, 0m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 8:54 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 11:20 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 11d 2h
📨
▶
2 Status: Invoice Pending Jan 2, 11:25 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250371

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Dec 15, 8:00 AM
Created
Dec 12, 7:31 AM
Invoice #
SM-250371

Work Details (10)

Name Type Status Qty Amount Date
WL-03035605 Expenses Open 1 $0.00 Dec 12, 9:32 AM
WL-03039696 Travel Open 2 $119.00 Dec 16, 5:24 PM
WL-03039697 Travel Open 168 $0.00 Dec 16, 5:24 PM
WL-03039703 Labor Open 0.5 $95.00 Dec 16, 5:31 PM
WL-03039704 Labor Open 4.5 $525.00 Dec 16, 5:31 PM
WL-03039705 Labor Open 3.5 $380.00 Dec 16, 5:31 PM
WL-03039706 Expenses Open 1 $121.21 Dec 16, 5:31 PM
WL-03039809 Labor Open 2.5 $0.00 Dec 16, 6:27 PM
WL-03042118 Expenses Open 1 $55.00 Dec 18, 3:01 PM
WL-03042119 Expenses Open 1 $55.00 Dec 18, 3:01 PM

Details