Work Order 360 View

🔒 Internal CSA Notes

12/16/25 LY - tech arrived to site yesterday but the facility was closed.

12/15/2025 CRamen Due to inclimate waether customer requested re-schedule for tomorrow.

12/12/2025 CRamen per DCarvalho: Higi Move/Wifi to Monday please. WO-01325199 That is the WO but it is still in L2. But i informed them that part needs to be overnighted for saturday delivery to Franco if we were going to make it work. As of 2:34 CT still in L2 Status.

12/12/25 NFloyd - David Carvalho has confirmed that they're going to put Robert (Franco) Jackson on this.

‼️ Phillip; Amy and Brendan - Heads up​ We need to ship the part(s) overnight for Saturday delivery for him to get this done on Monday

🔧 Work Performed

16dec2025 fjackson moved unit to area customer wanted, did not have to install wifi adapter, lan cable was able to reach, verified working ok 15dec2025 fjackson went to warehouse to retrieve part, was informed facility closed for the day, later was informed facility will be open, went to the site and facility closed around 230pm, will return next day as was informed they will be open by noon

🔍 Technician Findings

Move

⚠️ Problem Description

Relocation: Move the station Q9061-25010013 from one room to another (about 100 feet), install a USB Wi-Fi adapter, connect the station to the network, and confirm full functionality. Wi-Fi adapter drivers, keyboard and mouse are required. Network information will be provided by onsite contact while onsite. Contact: Tiffany Reeves Phone: (614) 292-9671 Email: Tiffany.Reeves@osumc.edu Pick Up Date: 12/15/2025 Delivery Date: 12/15/2025 Installation Date: 12/15/2025 Station is being relocated within the same building: Ohio State University Wexner Medical Center 1600 E Long St. Columbus OH 43203 Pre-Site Survey Needed No Kiosk requires BC4k Installed No Preferred Installation Date 12/15/2025 Model of Kiosk Q9061 Preferred Installation Day Warning None How will higi connect to the internet Wifi Set Installation Date 12/15/2025 Target Go Date: Days delivery is possible: SSID (Wifi Network Name): TBD Time location is open (from) Security Type None Time location is open (to) Security Key (Network Password) TBD Is there a loading dock Ethernet port avail next to power outlet Location of loading dock IP Address Credentials/passes needed to gain entry Subnet Mask Additional forms needed for delivery Default Gateway If yes, please specify Primary DNS Appt needed to install the unit Secondary DNS Who should be contacted for the install Tiffany Reeves Additional Info or special requirements Shipping a USB Wi-Fi adapter including its drivers to the technician is required. Station serial number: Q9061-25010013 Location the unit should be installed at Onsite contact with direct What floor will the unit be installed on Main - See Additional Info Is there a freight elevator No Is there a power outlet at install loc? Yes Link to the Work Instruction, required checklist on page 5 https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1 Technician MUST check out with a call to EMSAR’s Tech Support **IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number. Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator. Use this password to access the kiosk: miker0me0g0lfech0 Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.

📄 Description

Higi Alternate Configuration Station Hardwired

📞

Dec 12, 2025 1:47pm

@David Carvalho​  has confirmed that they're going to put Robert (Franco) Jackson on this.

‼️ @Phillip Castillo​ @Amy Greene​ @Brendan Chaney​ We need to ship the part(s) overnight for Saturday delivery for him to get this done on Monday

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