Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325201 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 12, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
0d
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Billing
0.5 days
Created: Dec 12, 2025 Due: Dec 19, 2025 Completed: Dec 12, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Rebox only (damaged box)
📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
4 Work Order Created Dec 12, 8:56 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 15, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Dec 15, 1:20 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249125

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 12, 8:56 AM
Invoice #
SM-249125

Work Details (1)

Name Type Status Qty Amount Date
WL-03035562 Parts Open 1 $90.00 Dec 12, 8:57 AM

Details