Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325204 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Dec 12, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Dec 12, 2025 Due: Dec 12, 2025 Completed: Dec 12, 2025 (on time)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/12/25 MMcNamara

Technician Findings    
S2030 Skin Conduction Probe A7822
1. Needs UDI label.

S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1. A8026
1. Issue 1 head needs to be replaced.
2. Faulty cable.

S2092 810nm 200mW Standard Tip Issue 2 A8606
1. Faulty cable
    
Work Performed    
Rework Summary

TR171 Skin Conduction Probe (A7822)
Replaced UDI Label

TR172 810nm 200mW Probe (A8606)
Replaced cable

TR181 104 Cluster Probe (A8026)
Replaced head. Retest under Issue 5 document

TR181 104 Cluster Probe (A8026)
Replaced head.
Replaced cable
🔧 Work Performed
Rework Summary Repair Completed Date 11-Dec-2025 TR171 Skin Conduction Probe (A7822) Replaced UDI Label TR172 810nm 200mW Probe (A8606) Replaced cable TR181 104 Cluster Probe (A8026) Replaced head. Retest under Issue 5 document TR181 104 Cluster Probe (A8026) Replaced head. Replaced cable
🔍 Technician Findings
S2030 Skin Conduction Probe A7822 1. Needs UDI label. S2140 104 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1. A8026 1. Issue 1 head needs to be replaced. 2. Faulty cable. S2092 810nm 200mW Standard Tip Issue 2 A8606 1. Faulty cable
⚠️ Problem Description
Led not lighting up. Fault button lights up when plug in trigger point probe Fault Serials A8026 and A8606

Timeline

📋
▶
4 Work Order Created Dec 12, 9:15 AM
Work Order Created → Expenses Added → Status: Assigned → Technician Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
⏱️
5x Labor Added Dec 12, 9:37 AM
Type: Labor
Status: Open
Qty: 0.5, 1.5, 2
✔️
▶
2 Status: Completed Dec 12, 10:24 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Dec 15, 10:28 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249106

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Dec 12, 9:15 AM
Invoice #
SM-249106

Work Details (6)

Name Type Status Qty Amount Date
WL-03035586 Expenses Open 1 $0.00 Dec 12, 9:15 AM
WL-03035613 Labor Open 0.5 $52.50 Dec 12, 9:37 AM
WL-03035614 Labor Open 0.5 $52.50 Dec 12, 9:37 AM
WL-03035615 Labor Open 1.5 $178.50 Dec 12, 9:37 AM
WL-03035616 Labor Open 0.5 $52.50 Dec 12, 9:37 AM
WL-03035617 Labor Open 2 $238.00 Dec 12, 9:37 AM

Details