Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325207 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan University Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Dec 12, 2025 → Dec 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (12 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 14, 2025)
0d
▶ Clock Running
Status: Created
Dec 12 → Dec 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 14, 2025
Coordinators 1.0d
Billing 2.1d
✓ SLA Met
Coordinators
1.0 days
Billing
2.1 days
Over SLA
Created: Dec 12, 2025 Due: Dec 31, 2025 Completed: Dec 14, 2025 (17 days early)
📅
1.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
1.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

Timeline

📋
Work Order Created Dec 12, 9:23 AM
Work Order: WO-01325207
Type: CSOL Services
Priority: PSM
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Dec 14, 2:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Danielle Corff
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 5h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:18 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 36m
💰
▶
2 Status: Invoiced Dec 19, 4:55 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249580

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Dec 13, 8:00 AM
Created
Dec 12, 9:23 AM
Invoice #
SM-249580

Work Details (3)

Name Type Status Qty Amount Date
WL-03037288 Labor Open 10 $400.00 Dec 14, 2:27 PM
WL-03037289 Expenses Open 1 $727.61 Dec 14, 2:27 PM
WL-03037290 Expenses Open 1 $97.45 Dec 14, 2:27 PM

Details