Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 15, 2026 (14 days late)
📅
43.0 daysTotal Age
⏱️
34.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
17.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 82 days old
🚨
Primary Delay34.9 days stuck in "Ready for Release"
⏱️
Total Delay17.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
WO Correction Needed
1.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/04/2026 ALuman - reply from Evan confirmed device. Dispatch to Konstantin Barskiy to complete
02/02/2026 ALuman - sent email to newly provided POC Evan Luciano Evan.luciano@arthrex.com
01/29/2026 MHamersley - sent f/u email to Baerbel, answering her questions and providing Philips Support 1-800-722-9377 for purchasing date info; cc'd Fady into email chain; recalls@arthrex.com
01/23/2026 YEspino Called 866-267-9138 to speak to Baerbel Sands to follow up from the response received via email asking for part numbers and purchase history. Was able to speak to Aaron and he transferred me over to Baerbel and she asked if i could send another email with any other info that we can give so they can try and find the device in question. Ext 73701
01/07/2026 YEspino Called 1-800-933-7001 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to JJ, he advised that i needed to Email:recalls@arthrex.com
01/07/2026 YEspino Called 239-643-5553 to verify the ultrasound device in question. Was advised by the operator that i would be transferred to the naples hospital. who then i advised i needed to call 1-800-933-7001 to be better assisted.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
To: Evan.luciano@arthrex.com; fmessak@emsar.com
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ARTHREX INC - NAPLES, FL - WO-01325261
Body:
Hi Evan,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultrasound devices. The
📧
Email
Completed Jan 29, 2026
01/29/2026 MHamersley - sent f/u email to Baerbel, answering her questions and providing Philips Support 1-800-722-9377 for purchasing date info; cc'd Fady into email chain
📧
Live Call_Followed Up With Email
Completed Jan 23, 2026
01/23/2026 YEspino Called 866-267-9138 to speak to Baerbel Sands to follow up from the responce recieved via email asking for part numbers and purchase history. Was able to speak to Aaron and he transferred me over to Baerbel and she asked if i could send another email with any other info that we can give so they can try and find the device in question. Ext 73701
To: recalls@arthrex.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: FSN86600081- 2024-CC-SRC-013 - Trilogy Evo_EV300 Flow Sensor Nebulized Aerosol Deposition - US - UMDC REV B(1).pdf, ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: Philips Field Safety Notice - FCO86600081 - Philips Trilogy EV300 Ventilator - ARTHREX INC - NAPLES, FL - 1-554880688571, 1-554908133890
Body:
Hi Recall Team,
I am reaching
📧
Live Call_Followed Up With Email
Completed Jan 7, 2026
01/07/2026 YEspino Called 1-800-933-7001 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to JJ, he advised that i needed to Email:recalls@arthrex.com
📞
Live Call_ Left Message
Completed Jan 7, 2026
01/07/2026 YEspino Called 239-643-5553 to verify the ultrasound device in question. Was advised by the operator that i would be transferred to the naples hospital. who then i advised i needed to call 1-800-933-7001 to be better assisted.