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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325263 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT THOMAS HOSPITAL MIDTOWN — 2000 CHURCH ST, NASHVILLE TN, 37236

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 12, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 12 Scheduled ▶ Running 0 1
Feb 12 → Feb 12 Awaiting Parts ⏸ Paused 0 —
Feb 12 → Feb 17 Scheduled ▶ Running 2 3
Feb 17 → Feb 17 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Material Management 0.5d
Holding 40.8d (excluded)
Coordinators 2.6d
Field Work 2.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.5 days
Holding (excluded from total)
40.8 days
Coordinators
2.6 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
6.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Scheduled
2.6d / 2.0d SLA
Awaiting Parts
0.5d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
4.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RArnold - Called 615-284-5197 for Scott agian. He confirmed the SN# on this WO. He confirmed Ryan for 02/17

ATTN: Scott Lindquist / 3rd Floor Nicu

scott.lindquist@ascension.org


02/12/2026 RArnold - Called 615-284-5197 for Scott. he went to take a picture of the device and we disconnected. 


02/12/2026 RArnold - Called (615) 393-1453 for Terry. He said I need ot speak to the departments.. He does not have numbers for the departments. 

Neonatal 615-284-5197 Scott Lindquist

L&D will need to call main number and ask for them


02/11/2026 RArnold - Called (615) 393-1453 for Terry. He is going to review SN#s to confirm they are correct. Would like to schedule Ryan for 02/17. Contact Terry with ETA and he will meet FSE. Sent email. 


01/27/2026 MHamersley/ARoosa - Recvd.Email reply from Dave that he is not POC. provided imaging specialist Terry.Vanderloop@trimedx.com


01/26/2026 MHamersley/ARoosa - Called (615) 879-5201 Went to VM/LM sending Email dave.bell@trimedx.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325263
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
5 Technician Assigned Feb 12, 10:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 22h
📦
Parts Requested
Order: 00090242
Status: Closed
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Feb 12, 2:31 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4h 3m
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Feb 17, 10:55 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Ryan Lewis Feb 17, 11:38 AM
From: Tech On Site
To: Completed
Duration in Previous: 42m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Feb 18, 3:22 PM
From: Completed
To: Closed
Duration in Previous: 1d 3h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

📦
Parts Order 00090242
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 17, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03103149 Parts Open 2 $0.00 Feb 12, 2:31 PM
WL-03103150 Expenses Open 1 $0.00 Feb 12, 2:31 PM
WL-03108518 Labor Open 1.5 $100.00 Feb 17, 10:56 AM
WL-03117734 Labor Open 0.016666666666667 $38.00 Feb 24, 1:11 PM

Details