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← WO Overview

WO-01325274 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST HOSPITALS BEAUMONT — 3195 MEDICAL CENTER DR, BEAUMONT TX, 77701

Dec 12, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 11 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
10d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 27, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 27 Assigned ▶ Running 10 11
Feb 27 → Feb 27 Scheduled ▶ Running 0 11
Feb 27 → Feb 27 Tech On Site ▶ Running 0 11
Dispatch 2.0d
Holding 40.8d (excluded)
Coordinators 10.8d
Field Work 0.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
40.8 days
Coordinators
10.8 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
52.0 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
10.6d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 YEspino Called 409-926-6418 to speak to Daniel over the previous email sent. Was unable to speak to him or leave a message.


01/21/2026 YEspino Called 409-212-5000 to verify the device in question. Asked to be transferred over to the biomed dept and was able to speak to Daniel Rodriguez and he asked for an email to be sent out to him so that he can look at the device in question. Email: drodriguez@renovo1.com Phone:409-926-6418 


01/14/2026 YEspino Called 409-212-5000 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101C implemented.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325274
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 12, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 10:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-27T14:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Feb 27, 12:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 19m
⏱️
2x Labor Added Feb 27, 1:54 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 100
⏱️
Labor Added Feb 27, 5:20 PM
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Feb 27, 5:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Mar 2, 10:15 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 27, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03123484 Labor Open 1.5 $100.00 Feb 27, 1:54 PM
WL-03123485 Travel Open 100 $0.00 Feb 27, 1:55 PM
WL-03123887 Labor Open 2 $250.00 Feb 27, 5:20 PM
WL-03125842 Labor Open 0.016666666666667 $38.00 Mar 2, 10:15 AM

Details