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← WO Overview

WO-01325308 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER BRENHAM — 700 MEDICAL PARKWAY, BRENHAM TX, 77833

Dec 12, 2025 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 19 → Feb 20, 2026
1 business day (not counted)
Created: Dec 12, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 17 Assigned ▶ Running 2 3
Feb 17 → Feb 18 Scheduled ▶ Running 1 4
Feb 18 → Feb 19 Tech On Site ▶ Running 1 5
Feb 19 → Feb 19 Tech Off Site ▶ Running 0 5
Feb 19 → Feb 20 Awaiting Parts ⏸ Paused 1 —
Dispatch 2.0d
Material Management 2.0d
Holding 40.8d (excluded)
Coordinators 4.0d
Field Work 3.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
2.0 days
Holding (excluded from total)
40.8 days
Coordinators
4.0 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
47.0 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready to Bill • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
2.6d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson- Created follow up WO as requested. (WO-01353060)

2/18/2026 - FSE Marvin Rivas - Per biomed device located at :


Baylor Scott & White Medical Center - Brenham

Ronda Reid / Emergency Department

700 Medical Pkwy, Brenham, TX, 77833

979.337.5000

spoke with Maria in the emergency department and confirmed serial number.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI78101D IMPLEMENTED.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325308
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 12, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 3:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-18T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 18, 3:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 4x Labor Added Feb 19, 12:10 AM
4x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 65
🚗
Status: Tech Off Site by Marvin Rivas Feb 19, 12:20 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 21m
📦
▶
2 Parts Requested Feb 19, 10:03 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 9h 42m
⏳ 2.0 business days
✔️
Status: Completed by Marvin Rivas Feb 20, 11:02 AM
From: Awaiting Parts
To: Completed
Duration in Previous: 1d 0h
🏁
Status: Closed by Marvin Rivas Feb 20, 10:29 PM
From: Completed
To: Closed
Duration in Previous: 11h 26m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Feb 24, 1:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00090694
Canceled

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 18, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03111562 Labor Open 1.5 $250.00 Feb 19, 12:10 AM
WL-03111563 Labor Open 1.5 $100.00 Feb 19, 12:10 AM
WL-03111564 Labor Open 1.5 $0.00 Feb 19, 12:10 AM
WL-03111565 Travel Open 50 $0.00 Feb 19, 12:10 AM
WL-03111566 Travel Open 65 $0.00 Feb 19, 12:11 AM
WL-03117730 Labor Open 0.016666666666667 $38.00 Feb 24, 1:10 PM

Details