📍 BAYLOR SCOTT & WHITE MEDICAL — 100 MEDICAL PKWY, LAKEWAY TX, 78738
Dec 12, 2025 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 25, 2026
48 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 26 → Mar 2, 2026
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025Completed: Mar 5, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 25
Ready for Release
⏸ Paused
48
—
Feb 25 → Feb 26
Scheduled
▶ Running
1
2
Feb 26 → Feb 26
Entered
▶ Running
0
2
Feb 26 → Mar 2
Ready for Release
⏸ Paused
2
—
Mar 2 → Mar 3
Scheduled
▶ Running
1
3
Mar 3 → Mar 5
Tech On Site
▶ Running
2
5
Dispatch2.0d
Holding51.1d (excluded)
Coordinators2.9d
Field Work2.3d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
51.1 days
Coordinators
2.9 days
Field Work
2.3 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Mar 5, 2026 (4 days late)
📅
55.3 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
2.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Closed • 82 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay2.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
51.1d
Scheduled
2.9d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/02/2026 mklose dispatch philmon unannounced
02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325313 - FCO - Venue Go Ultrasound - LAKEWAY - BAYLOR SCOTT & WHITE MEDICAL
Mar 2, 2026 1:30pm – 2:30pm
Work Order: WO-01325313
Account: GE Healthcare FMI
Customer Case Number: 1-554880151360, 1-554908103011
Location: BAYLOR SCOTT & WHITE MEDICAL
Address: 100 MEDICAL PKWY, LAKEWAY, TX 78738
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD001642
Contact Name: unknown
Contact Phone
JPG
VGD001642_Product Label Pic
Mar 3, 2026
JPG
VGD001642_Software Update
Mar 3, 2026
JPG
VGD001642_Batteries
Mar 3, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325313
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM