Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325317 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE — 231 S COLLINS RD, SUNNYVALE TX, 75182

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 10 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 17, 2026
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33 —
Feb 3 → Feb 5 Assigned ▶ Running 2 3
Feb 5 → Feb 17 Scheduled ▶ Running 7 10
Feb 17 → Feb 17 Tech On Site ▶ Running 0 10
Dispatch 2.0d
Holding 33.8d (excluded)
Coordinators 10.6d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
33.8 days
Coordinators
10.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
13.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
2.6d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
6.3d / 1.0d SLA
WO Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/04/2026 LHill-rec'd email from Chris Brockman-Yes, this is acceptable.

See logged email.


02/04/2026 LHill-sent email to Chris Brockman-Please let us know if the date below is acceptable.

See logged email.


02/03/2026 LHill-sent email to Howard-To move forward, we can have our FSE onsite on 02/17/2026, with an arrival time between 1PM-3PM. Please confirm that this works for your facility.

See logged email.


01/30/2026 LHill-Called 972) 892-3000 for Bio Med Department. spoke Howard/Bio Med. I advised that I would be reaching back out to him once I know tech has rec'd batteries.

Contact Name: Howard Whittaker/ Bio Med Department 903-676-9122

Address verified: Yes 

POC email address: hwhittaker@uspi.com

Devices match: Yes

Have batteries been received? Not sure

1. Are there any special instructions we should relay to the Technician upon their arrival? Come to Bio Med

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



01/29/2026 LHill-Called 972) 892-3000 Was transferred to Bio Med Department and got disconnected.


01/29/2026 LHill-No contact info on WO, location. or previous WO. Found 972) 892-3000 online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101 SW R4.5 for Venue Go
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325317
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
▶
2 Technician Assigned Feb 3, 2:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 50d 1h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 5, 8:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-17T18:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Christopher Womack Feb 17, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 5h
✔️
Status: Completed by Christopher Womack Feb 17, 4:38 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 14m, 0m
✏️
Status: WO Correction Needed by David Carvalho Feb 18, 10:24 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 45m
⏱️
▶
3 Labor Added Feb 18, 10:44 AM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 30
✔️
Status: Completed by Curtis Sprague
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 21m, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 4:08 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Christopher Womack
Scheduled
Feb 17, 1:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03110127 Labor Open 1.5 $100.00 Feb 18, 10:44 AM
WL-03110128 Labor Open 1 $100.00 Feb 18, 10:45 AM
WL-03110129 Travel Open 30 $0.00 Feb 18, 10:45 AM
WL-03118096 Labor Open 0.016666666666667 $38.00 Feb 24, 4:08 PM

Details