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WO-01325318 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER TAYLOR — 305 MALLARD LN, TAYLOR TX, 76574

Dec 12, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 25, 2026
48 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Mar 1, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 25 Ready for Release ⏸ Paused 48 —
Feb 25 → Feb 28 Scheduled ▶ Running 2 3
Feb 28 → Mar 1 Tech On Site ▶ Running 0 3
Mar 1 → Mar 1 Completed ▶ Running 0 3
Mar 1 → Mar 2 Closed ▶ Running 1 4
Mar 2 → Mar 2 Incomplete ▶ Running 0 4
Mar 2 → Mar 5 Scheduled ▶ Running 3 7
Dispatch 2.0d
Holding 48.8d (excluded)
Coordinators 6.3d
Incomplete 0.1d (excluded)
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
48.8 days
Coordinators
6.3 days
Over SLA
Incomplete (excluded from total)
0.1 days
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Mar 5, 2026 (4 days late)
📅
55.3 days Total Age
⏱️
48.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 27, 2026
Visit 2 Mar 2, 2026

AI Analysis

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Completed with minor delays
Closed • 82 days old
🚨
Primary Delay 48.8 days stuck in "Ready for Release"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
6.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 mklose dispatch to Philmon walk in

02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325318
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 49.0 business days
👷
▶
3 Technician Assigned Feb 25, 10:57 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-03T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 71d 22h
⏳ 3.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 27, 4:42 PM
Scheduled For: 2026-02-27T13:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Feb 27, 10:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 11h
⏱️
3x Labor Added Feb 27, 10:48 PM
Type: Labor
Status: Open
Qty: 1
🚗
2x Travel Added Feb 28, 9:53 PM
Type: Travel
Status: Open
Qty: 30, 50
✔️
Status: Completed by Philmon Mehari Feb 28, 10:02 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 23h 37m, 0m
⏳ 1.0 business days
⚠️
Status: Incomplete by Sean Currie Mar 2, 8:36 AM
From: Closed
To: Incomplete
Duration in Previous: 1d 10h
🗓️
▶
2 Status: Scheduled Mar 2, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-02T13:00:00.000+0000
⏱️
Labor Added Mar 2, 7:11 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 3, 2:22 PM
Type: Labor, Travel
Status: Open
Qty: 1, 35
⏳ 2.0 business days
✔️
Status: Completed by Philmon Mehari Mar 4, 9:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 2, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03124526 Labor Open 1 $0.00 Feb 27, 10:48 PM
WL-03124527 Labor Open 1 $100.00 Feb 27, 10:48 PM
WL-03124528 Labor Open 1 $250.00 Feb 27, 10:48 PM
WL-03124762 Travel Open 30 $0.00 Feb 28, 9:53 PM
WL-03124763 Travel Open 50 $0.00 Feb 28, 9:53 PM
WL-03126951 Labor Open 1 $525.00 Mar 2, 7:11 PM
WL-03127991 Labor Open 1 $100.00 Mar 3, 2:22 PM
WL-03127992 Travel Open 35 $0.00 Mar 3, 2:22 PM

Details