Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325322 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SCOTT & WHITE MEMORIAL HOSPITAL — 2401 S 31ST ST, TEMPLE TX, 76508

Dec 12, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 5 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 23, 2026
46 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 23 Ready for Release ⏸ Paused 46 —
Feb 23 → Feb 23 Assigned ▶ Running 0 1
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 1
Feb 23 → Feb 26 Scheduled ▶ Running 3 4
Feb 26 → Feb 27 Tech On Site ▶ Running 1 5
Dispatch 2.0d
Holding 46.8d (excluded)
Coordinators 3.3d
Field Work 2.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.8 days
Coordinators
3.3 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
52.0 days Total Age
⏱️
46.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 46.8 days stuck in "Ready for Release"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
46.8d
Assigned
0.1d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 LHill-Per conversation from Fady. He has a tech that is closer. We will send him instead of Chris Womack.


02/23/2026 LHill-sent email to Zach-We can have a tech onsite Wednesday, 02/25 around 11AM-1PM and then we would return on 02/26 after lunch to finish up.  Will that work for you?

See logged email.


02/20/2026 LHIll-sent email to Zach-Are we good to schedule these 4 with you?


02/16/2026 LHill-rec'd email from Zach-Hey, I am seeing 4 out of the 5 in our system. VGC000419, I don't seem to have a record of this one. I will get the info for the others listed.

See logged email.


02/16/2026 LHill-sent email to Zach Gorby with list of devices and he will get back with me.

See logged email on WO-01325319.


02/16/2026 LHill-Called 254-420-8608 spoke with Zach Gorby. He asked that I send him an email with this info.

See logged call on WO-01325319.


02/16/2026 LHill-per chatter from Mandy on WO-01325321

Please reach out to Zach Gorby at Zachary.gorby@bswhealth.org. 254-420-8608


02/16/2026 LHill-Called 254) 724-2111 . Operator advised they don't have a Bio Med Department. Being transferred to Radiology. went to ultrasound department. I couldn't get through to anyone.

See logged call.


02/16/2026 LHill-No contact info on WO, location. or previous WO. Found (254) 724-2111) online.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325322
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 23, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 69d 20h
📅
Status: Ready for Scheduling by Laura Hill Feb 23, 9:39 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 36m
👷
▶
3 Technician Assigned Feb 23, 11:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-25T16:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 12m
⏳ 3.0 business days
🔧
Status: Tech On Site by Philmon Mehari Feb 25, 7:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 7h
⏳ 2.6 business days
⏱️
Labor Added Feb 27, 5:22 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Philmon Mehari Feb 27, 6:28 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⏳ 1.7 business days
⏱️
▶
2 Labor Added Mar 2, 10:57 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 25, 11:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03123896 Labor Open 1.5 $100.00 Feb 27, 5:22 PM
WL-03125955 Labor Open 0.016666666666667 $38.00 Mar 2, 10:57 AM

Details