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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325325 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE SURGICAL ONCOLOGY SPECIALISTS DALLAS — 3410 WORTH ST STE 670, DALLAS TX, 75246

Dec 12, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 16 Ready for Release ⏸ Paused 41 —
Feb 16 → Feb 17 Assigned ▶ Running 1 2
Feb 17 → Feb 24 Scheduled ▶ Running 5 7
Feb 24 → Feb 25 On Hold ▶ Running 1 8
Feb 25 → Mar 2 Scheduled ▶ Running 3 11
Mar 2 → Mar 2 Tech On Site ▶ Running 0 11
Dispatch 2.0d
Holding 43.8d (excluded)
Coordinators 10.8d
Field Work 0.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
43.8 days
Coordinators
10.8 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Mar 2, 2026 (1 days late)
📅
53.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Closed • 82 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
1.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
On Hold
2.0d
Tech On Site
0.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 DMalloy -Emailed customer Deanna Ponce advissing that FSE Eric will be oniste on next week Monday 3/2/2026 for the device remediation.  

deanna.ponce@bswhealth.org


2/20/26 CDempsey- messaged L Hill to possibly send this back to Dispatch.

CONFIRMED

02/19/2026 LHill-rec'd call from Darrell Hendrix -He is onsite and the POC has VGB001008. I advised him that we don't have one on the list for an upgrade.


02/16/2026 LHill-rec'd email from Deanna Ponce-Received, please ask for myself or @Martinez, Marta M when you get here.

See logged email.


02/16/2026 LHill-sent email to Deanna Ponce-To move forward, we can have our FSE onsite on 02/19/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email.


02/16/2026 LHill-Called (214) 820-2302. spoke with Diana/Clinical Engineering Manager-she advised that she knows for sure the batteries were already swapped out but really unsure about the software. Sounds like someone may have come out but she said it was a Baylor employee. So, I'm assumming the software was not updated. her email is deanna.ponce@bswhealth.org

She confirmed 02/19 with tech arrival 8-10 is good with her. Prefers close to 8 as possible. she advised the suite number is 670 now.


02/16/2025 LHill-Called (214) 820-2302 for Diana/Clinical Engineering Manager. LM with Vera because Diana was in a meeting.


02/10/2026 LHill-Called (214) 820-2302 spoke with operator. Advised I need to speak with Diana/Clinical Engineering Mgr. She wasn't available. Left info for her to call me back.


02/10/2026 LHill-No contact info on WO, location. or previous WO. Found ((214) 820-2302) online.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
THERE ARE TWO UNITS AT THIS LOCATION
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325325
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
2 Technician Assigned Feb 16, 3:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 63d 3h
🗓️
▶
2 Status: Scheduled Feb 17, 8:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-19T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 18, 1:16 PM
Scheduled For: 2026-02-19T14:00:00.000+0000
📅
Dispatch Scheduled by Laura Hill Feb 18, 4:21 PM
Scheduled For: 2026-02-19T15:00:00.000+0000
👷
Technician Assigned by Laura Hill Feb 19, 11:58 AM
Technician: Darrell Hendrix
⏳ 4.0 business days
⏸️
Status: On Hold by Laura Hill Feb 24, 10:57 AM
From: Scheduled
To: On Hold
Duration in Previous: 7d 2h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 25, 12:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-02T05:00:00.000+0000, 2026-03-02T00:00:00.000+0000, 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: On Hold
To: Scheduled
Duration in Previous: 1d 1h
⏳ 4.0 business days
🔧
Status: Tech On Site by Eric Mancerella Mar 2, 2:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
💵
Expenses Added Mar 2, 2:25 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 2, 2:53 PM
Type: Labor
Status: Open
Qty: 1, 1.5
⏱️
Labor Added Mar 2, 3:49 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
2 Labor Added Mar 2, 5:55 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Eric Mancerella Mar 2, 6:38 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 28m, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 2, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03126362 Expenses Open 1 $0.00 Mar 2, 2:25 PM
WL-03126412 Labor Open 1 $0.00 Mar 2, 2:53 PM
WL-03126413 Labor Open 1.5 $0.00 Mar 2, 2:53 PM
WL-03126563 Labor Open 1.5 $100.00 Mar 2, 3:49 PM
WL-03126822 Labor Open 1 $0.00 Mar 2, 5:55 PM
WL-03126823 Labor Open 1 $100.00 Mar 2, 5:56 PM

Details