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WO-01325336 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BETHESDA HOSPITAL EAST — 2815 S SEACREST BLVD, BOYNTON BEACH FL, 33435

Dec 12, 2025 → Jan 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (10 biz days early)
Active: 5 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 2, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 2 → Jan 9, 2026
5 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 15, 2026
4 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 2 Ready for Release ⏸ Paused 12 —
Jan 2 → Jan 2 Assigned ▶ Running 0 1
Jan 2 → Jan 2 Scheduled ▶ Running 0 1
Jan 2 → Jan 9 Awaiting Parts ⏸ Paused 5 —
Jan 9 → Jan 15 Scheduled ▶ Running 4 5
Dispatch 2.0d
Material Management 6.0d
Holding 12.9d (excluded)
Coordinators 4.5d
Field Work 1.9d
Billing 12.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
6.0 days
Over SLA
Holding (excluded from total)
12.9 days
Coordinators
4.5 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
12.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 18, 2026 (13 days early)
📅
24.0 days Total Age
⏱️
12.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
18.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 12.9 days stuck in "Ready for Release"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
12.9d
Scheduled
4.5d / 2.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Completed
1.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/02/2026 ALuman - called Ricot Telcy 561-737-7733 x83096. Spoke to Ricot and I need to speak with their imaging Biomed Don ext 83173. donaldms@baptisthealth.net. Confirmed and dispatched to Raymond Ebanks for 1/7

12/31/2025 MHamersley - sent f/u email: mariopo@adventisthealth.org

both emails for Mario BOUNCED; 

12/31/2025 MHamersley - called 561-737-7733 x83095, call went to Mario's VM/LM; sent f/u email: mariopo@adventisthealth.net


12/22/2025 MHamersley - called 561-737-7733, xfer to Bio Med, spoke to Marlin, he said I need: Mario Portilla, ext 83095, called and spoke to Mario, he is POC for both sites (East & West) sending him email: mariopo@adventisthealth.net


WO-01325336-Venue Go Ultrasound VGB002170 - East

WO-01325342-Venue Go Ultrasound VGD001710 - West

WO-01325501-Venue Go Ultrasound VGD002611 - ER

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325336
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 13.0 business days
👷
▶
5 Status: Assigned Jan 2, 9:19 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Ashley Luman
Technician: Luis Iser, Raymond Ebanks
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-07T13:00:00.000+0000
📦
Parts Requested
Order: 00087572
Status: Canceled
📦
Status: Awaiting Parts by Ashley Luman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Jan 9, 3:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Awaiting Parts
To: Scheduled
Duration in Previous: 7d 5h
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 14, 12:54 PM
Scheduled For: 2026-01-13T13:00:00.000+0000
⏱️
5x Labor Added Jan 15, 11:26 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 36
✔️
Status: Completed by Raymond Ebanks Jan 15, 11:34 AM
From: Scheduled
To: Completed
Duration in Previous: 5d 20h
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 10:44 AM
Type: Labor
Status: Open
Qty: 1
⏳ 0.0 business days
🏁
Status: Closed by Raymond Ebanks Jan 18, 6:27 PM
From: Completed
To: Closed
Duration in Previous: 3d 6h
⏳ 2.0 business days
⏱️
Labor Added Jan 21, 9:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 21, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 8h
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📦
Parts Order 00087572
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 13, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253011

Work Details (7)

Name Type Status Qty Amount Date
WL-03066147 Labor Open 1.5 $100.00 Jan 15, 11:26 AM
WL-03066148 Labor Open 2 $100.00 Jan 15, 11:26 AM
WL-03066149 Labor Open 1.5 $0.00 Jan 15, 11:26 AM
WL-03066150 Travel Open 36 $0.00 Jan 15, 11:26 AM
WL-03066151 Travel Open 36 $0.00 Jan 15, 11:26 AM
WL-03069214 Labor Open 1 $0.00 Jan 17, 10:44 AM
WL-03072998 Labor Open 0.016666666666667 $38.00 Jan 21, 9:15 AM

Details