Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325351 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BROWARD HEALTH MEDICAL CENTER — 1625 SE 3RD AVE, FORT LAUDERDALE FL, 33316

Dec 12, 2025 → Feb 12, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 22 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 13, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Jan 13 → Feb 12, 2026
21 business days (counted)
Running total: 22 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 13 Ready for Release ⏸ Paused 19 —
Jan 13 → Jan 13 Assigned ▶ Running 0 1
Jan 13 → Feb 12 Scheduled ▶ Running 21 22
Dispatch 2.0d
Holding 19.9d (excluded)
Coordinators 21.2d
Field Work 1.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
19.9 days
Coordinators
21.2 days
Over SLA
Field Work
1.0 days
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
42.0 days Total Age
⏱️
21.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 21.2 days stuck in "Scheduled"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
19.9d
Scheduled
21.2d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/13/2026 ALuman - Fady worked with Ray Furlong to confirm device. Dispatch to Raymond Ebanks to complete 1/14. battery ordered from GE via email for overnight delivery

01/12/2026 MHamersley - called 954-333-5954, busy signal, called 954-355-4400, xfer to Bio Med, spoke to Ray, he states this FMI was completed 5/9/2025 by Victoria Flechsig, email: victoria.flechsig@gehealthcare.com; sent clarification email and looped in Fady; email: rfurlong@browardhealth.org


01/07/2026 YEspino Called 954-355-4400 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to antuon and he advised that i needed to contact his supervisor via email since he couldn't pull up anything on his inventory. Email: rfurlond@browardhealth.org Raymond Furlond


01/07/2026 YEspino Called 954-355-4400 to speak to Ray @ ext 335954 to verify the device in question. Asked to be transferred over to the ext and once transferred over the call just dropped.


12/23/2025 MHamersley - called 954-355-4400, xfer to Bio Med, spoke to Ray Furlong, ext 335954; sent email: rfurlong@browardhealth.org


Venue Fit Ultrasound RVFD001131

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325351
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 20.0 business days
👷
▶
3 Technician Assigned Jan 13, 9:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 21h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-14T17:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 29, 1:19 PM
Scheduled For: 2026-02-09T17:00:00.000+0000
🚨 10.0 business days
⏱️
▶
2 3x Labor Added Feb 11, 8:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 29d 10h
🏁
Status: Closed by Raymond Ebanks Feb 12, 2:44 PM
From: Completed
To: Closed
Duration in Previous: 18h 32m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 17, 10:16 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 21.2 business days (threshold: 2.0 business days)
Exceeded by 19.2 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Feb 9, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03102047 Labor Open 1.5 $100.00 Feb 11, 8:11 PM
WL-03102048 Labor Open 1.5 $100.00 Feb 11, 8:11 PM
WL-03102049 Travel Open 28 $0.00 Feb 11, 8:11 PM
WL-03108456 Labor Open 0.016666666666667 $38.00 Feb 17, 10:16 AM

Details