📍 CEDAR COUNTY HOSPITAL — 1401 S PARK ST, EL DORADO SPRINGS MO, 64744
Dec 12, 2025 → Feb 18, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 8 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 9, 2026
37 business days (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 18, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 9
Ready for Release
⏸ Paused
37
—
Feb 9 → Feb 18
Ready for Scheduling
▶ Running
6
7
Feb 18 → Feb 18
Scheduled
▶ Running
0
7
Feb 18 → Feb 19
Tech On Site
▶ Running
1
8
Dispatch2.0d
Holding37.8d (excluded)
Coordinators6.9d
Field Work0.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
37.8 days
Coordinators
6.9 days
Over SLA
Field Work
0.9 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
45.3 daysTotal Age
⏱️
37.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
9.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay37.8 days stuck in "Ready for Release"
⏱️
Total Delay9.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
37.8d
Ready for Scheduling
6.3d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 DMalloy - Moved appt from last week to 2/19/2026 at noon per customer request.
kristin.amos@mountnittany.org
susan.jenkins@mountnittany.org
02/09/2026; Recvd. Email back from Travis stating device is confirmed and is ready to schedule.
02/09/2026; ARoosa - Recvd. VM from Travis Loft stating the O.R nurse has advised device was already serviced and wants us to verify on our end. Sent msg. to Rebecca Arnold to see if she can help me with this request.
02/06/2026; ARoosa - Recvd. Call from Travis Loftin He would like to confirm device and wants me to send Email to> travis.loftin@cedarcomem.com
02/05/2026; ARoosa Called - 417-876-2511, Xfer to Materials Mngt. VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CEDAR COUNTY HOSPITAL - EL DORADO SPRINGS, MO - WO-01325360
Completed Feb 6, 2026
To: travis.loftin@cedarcomem.com
CC: angela.roosa@emsar.com; deon.malloy@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CEDAR COUNTY HOSPITAL - EL DORADO SPRINGS, MO - WO-01325360
Body:
Hi Travis,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE He
📋
Inbound from +14178763623
Completed Feb 6, 2026
02/06/2026; ARoosa - Recvd. Call from Travis Loftin He would like to confirm device and wants me to send Email to> travis.loftin@cedarcomem.com
📞
Live Call_Left Message
Completed Feb 5, 2026
02/05/2026; ARoosa Called - 417-876-2511, Xfer to Materials Mngt. VM/LM.
📞
Live Call_Asked to Call Back
Completed Feb 5, 2026
02/05/2026; ARoosa Called - 417-876-2511, Xfer to biomed said not who I need to speak with to call front desk and ask.
📅
WO-01325360 - FCO - Venue Fit Ultrasound - EL DORADO SPRINGS - CEDAR COUNTY HOSPITAL
Feb 18, 2026 8:00am – 5:00pm
Work Order: WO-01325360
Account: GE Healthcare FMI
Customer Case Number: 1-554880458963, 1-554907976572
Location: CEDAR COUNTY HOSPITAL
Address: 1401 S PARK ST, EL DORADO SPRINGS, MO 64744
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000338
Contact Name:
Contact P