Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325374 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHI MEMORIAL HOSPITAL OF CHATTANOOGA — 2525 DESALES AVE, CHATTANOOGA TN, 37404

Dec 12, 2025 → Feb 14, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 4 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 10, 2026
38 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 10 Ready for Release ⏸ Paused 38 —
Feb 10 → Feb 13 Scheduled ▶ Running 3 4
Feb 13 → Feb 14 Tech On Site ▶ Running 0 4
Dispatch 2.0d
Holding 38.8d (excluded)
Coordinators 3.6d
Field Work 0.1d
Billing 13.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
38.8 days
Coordinators
3.6 days
Over SLA
Field Work
0.1 days
Billing
13.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
43.0 days Total Age
⏱️
38.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 82 days old
🚨
Primary Delay 38.8 days stuck in "Ready for Release"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
38.8d
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - Inbound call from Tom. He confirmed devices and to have Ryan onsite in the Afternoon on this Thursday. 

423-802-1385


02/10/2026 RArnold - Called 423-495-8652 for Tom. He was not in at the moment. Left a message. Sending email. 


01/22/2026 MHamersley/ARoosa - called 423-495-2525, xfer to Bio Med, spoke to Gerald, he provided POC, Tom (Lloyd) Dwelley, 423-495-8652, sent email: lloyd.dwelley@commonspirit.org ... 01/13/2026 Brod - called 4234952525 spoke to Biomed, they stated to call back later today or tomorrow morning to speak to om Dwelly ... 12/19/2025 MHamersley - called 423-495-2525, xfer to Bio Med, spoke to operator, this office is closed for the day,

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325374
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 39.0 business days
👷
▶
3 Technician Assigned Feb 10, 2:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 57d 2h
⏳ 4.0 business days
🔧
Status: Tech On Site by Ryan Lewis Feb 13, 6:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
⏱️
4x Labor Added Feb 13, 9:05 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Ryan Lewis Feb 13, 9:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 10m
🚗
Travel Added Feb 14, 11:57 AM
Type: Travel
Status: Open
Qty: 297
🏁
Status: Closed by Ryan Lewis Feb 14, 12:11 PM
From: Completed
To: Closed
Duration in Previous: 15h 0m
⏳ 0.0 business days
⏱️
Labor Added Feb 16, 9:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 12, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03106009 Labor Open 1 $525.00 Feb 13, 9:05 PM
WL-03106010 Labor Open 1.5 $100.00 Feb 13, 9:05 PM
WL-03106011 Expenses Open 1 $0.00 Feb 13, 9:05 PM
WL-03106012 Expenses Open 1 $135.21 Feb 13, 9:05 PM
WL-03106295 Travel Open 297 $0.00 Feb 14, 11:57 AM
WL-03106874 Labor Open 0.016666666666667 $38.00 Feb 16, 9:25 AM

Details