📍 Tradition Hospital — 10000 SW Innovation Way, Port St Lucie FL, 34987
Dec 12, 2025 → Jan 30, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 4 biz days
Paused: 28 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 27, 2026
28 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Jan 30, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 27
Ready for Release
⏸ Paused
28
—
Jan 27 → Jan 27
Assigned
▶ Running
0
1
Jan 27 → Jan 30
Scheduled
▶ Running
3
4
Dispatch2.0d
Holding28.9d (excluded)
Coordinators4.0d
Field Work0.0d
Billing4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
28.9 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
4.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 30, 2026 (1 days early)
📅
33.0 daysTotal Age
⏱️
28.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
5.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay28.9 days stuck in "Ready for Release"
⏱️
Total Delay5.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
28.9d
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/27/2026 ALuman - per email from Marcello, device is located at Tradition Hospital Address updated to
10000 SW Innovation Way
Port St. Lucie, FL 34987
dispatch to Luis Iser to complete 1/30. Fady sent confirmation email to POC
01/26/2026 ALuman - sent follow up email to Marcello Echeverria to confirm in schedule, looping in Fady
01/23/2026 YEspino Called 772-529-5855 to speak to mark to verify the device in question. Was unable to speak to him or leave a message.
01/13/2026 ALuman - called Mark Rose 772-529-5855 to confirm and schedule. No answer, left VM. Found email address and sent email to rosem10@ccf.org
01/07/2026 YEspino Called 954-659-5000 to verify the Ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Marcelo Echeverria and he asked for an email because he had to do some more resarch since the serial number was not coming up for him. Email: echevem3@ccf.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 23, 2026
01/23/2026 YEspino Called 772-529-5855 to speak to mark to verify the device in question. Was unable to speak to him or leave a message.
To: rosem10@ccf.org
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CLEVELAND CLINIC FLORIDA - WESTON, FL - WO-01325386
Body:
Hi Mark,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultrasound devices. The installed base
To: echevem3@ccf.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CLEVELAND CLINIC FLORIDA - WESTON, FL - WO-01325386
Body:
Hi Marcelo,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Not
📧
Live Call_Followed Up With Email
Completed Jan 7, 2026
01/07/2026 YEspino Called 954-659-5000 to verify the Ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Marcelo Echeverria and he asked for an email because he had to do some more resarch since the serial number was not coming up for him. Email: echevem3@ccf.org
📅
WO-01325386 - FCO - Venue Go Ultrasound - Port St Lucie - Tradition Hospital
Jan 30, 2026 8:00am – 5:00pm
Work Order: WO-01325386
Account: GE Healthcare FMI
Customer Case Number: 1-554880429674, 1-554908173951
Location: Tradition Hospital
Address: 10000 SW Innovation Way, Port St Lucie, FL 34987
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: RVGD001066
Contact Name: Mark Rose
Contact
JPG
VGD001066_Software Upgrade
Jan 30, 2026
JPG
VGD001066_Product Label Pic
Jan 30, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325386
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM