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Detailed work order timeline, KPIs, and analysis

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WO-01325389 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COASTAL ORTHOPEDICS MUSCULOSKELETAL AMBULATORY SURGERY CENTER — 8000 STATE ROAD 64 E STE 205, BRADENTON FL, 34212

Dec 12, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 19 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 20, 2026
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 1
Jan 29 → Jan 29 Assigned ▶ Running 0 1
Jan 29 → Feb 20 Scheduled ▶ Running 15 16
Feb 20 → Feb 20 Entered ▶ Running 0 16
Feb 20 → Feb 24 Assigned ▶ Running 2 18
Feb 24 → Feb 25 Scheduled ▶ Running 1 19
Dispatch 2.0d
Holding 30.9d (excluded)
Coordinators 20.2d
Field Work 0.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
30.9 days
Coordinators
20.2 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
50.0 days Total Age
⏱️
30.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 30.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.9d
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
17.0d / 2.0d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.6d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 ALuman - reassigned to Konstantin Barskiy to complete 2/23

01/29/2026 ALuman - dispatch to Horace Barnes to complete Monday 2/2

01/29/2026 MHamersley - recd email from Michael Tholen, Facilities Coordinator, 941-782-0101 Ext 7011, email: mtholen@coastalorthopedics.com

confirming device and ready to schedule.


01/29/2026 MHamersley - called 941-782-0101, press 5, Materials Mgmt, call went to VM/LM; called 941-792-1404, this is scheduling dept, no answer; called 941-782-0101, spoke to Tatiana, she suggested Material Mgmt, Michael Tholen; sent email: mtholen@coastalorthopedics.com


01/23/2026 YEspino Called 941-792-1404 to verify the device in question. Was unable to speak to anybody or leave a message because the site is currently closed.

01/22/2026 ALuman - called 941-782-0101 option 5 for Materials Management. no answer, left VM. researching further contact methods. No POC provided (941) 792-1404

01/13/2026 ALuman - called 941-782-0101 x7013 to speak to Materials Management to confirm and schedule device. No answer, left VM

01/07/2026 YEspino Called 941-782-0101 to verify the device in question. i was unable to speak to anybody or leave a message because the site was closed for the day.


12/22/2025 MHamersley - called 941-782-0101, press 5 for Materials Mgmt, ext 7013, call went to VM/LM


Venue Fit Ultrasound VFE000062 (software only)

🔧 Work Performed
FMI 78101 Not Required - FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required - FMI was previously completed
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325389
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 29, 11:35 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 44d 23h
👷
▶
3 Technician Assigned Jan 29, 1:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 31m, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-02T13:00:00.000+0000
🚨 16.0 business days
🆕
▶
3 Status: Entered Feb 20, 10:07 AM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 4m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 4:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 6h
⏱️
Labor Added Feb 25, 1:13 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Davon Cox Feb 25, 1:28 PM
From: Scheduled
To: Completed
Duration in Previous: 20h 59m
🏁
Status: Closed by Davon Cox Feb 25, 6:19 PM
From: Completed
To: Closed
Duration in Previous: 4h 50m
⏳ 3.7 business days
⏱️
Labor Added Mar 2, 1:43 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03119480 Labor Open 0.75 $100.00 Feb 25, 1:13 PM
WL-03126241 Labor Open 0.016666666666667 $38.00 Mar 2, 1:43 PM

Details