Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325420 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CUERO REGIONAL HOSPITAL — 2550 N ESPLANADE ST, CUERO TX, 77954

Dec 12, 2025 → Feb 9, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (12 biz days early)
Active: 6 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33 —
Feb 3 → Feb 4 Assigned ▶ Running 1 2
Feb 4 → Feb 9 Scheduled ▶ Running 3 5
Feb 9 → Feb 10 Tech On Site ▶ Running 1 6
Dispatch 2.0d
Holding 33.8d (excluded)
Coordinators 5.4d
Field Work 0.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
33.8 days
Coordinators
5.4 days
Over SLA
Field Work
0.9 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
39.2 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
1.4d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED



02/05/2026 LHill-rec'd email from Tyler-Tech arriving around 1PM is okay with them.

See logged email on WO-01325419.


02/05/2026 LHill-rec'd TEAMS message from Craig Demsey wanting to know if we could move out this WO so tech could do a Midmark delivery that morning.


02/03/2026 LHill-rec'd email from Tyler-This will work for us.

See logged email on WO-01325419.


02/03/2026 LHill-sent email to Tyler-To move forward, we can have our FSE onsite on 02/09/2026, with an arrival time between 9:30AM-11:30AM. Please confirm that this works for your facility.

See logged email on WO01325419.


01/15/2026 LHill-sent email to Tyler-

Unfortunately, we are unable to have a technician onsite on 01/23 as originally scheduled. We apologize for any inconvenience this may cause.

We will be in touch shortly to confirm a new service date.

See logged email on WO-01325419.


01/15/2026 LHill-rec'd TEAMS message from Craig Dempsey-Needs to be a new date. We haven't yet worked out the time/place for his OJT. I'm hoping to have a call with Fady today.


01/15/2026 LHill-sent TEAMS message to ⁠CraigDempsey-WO-01325419 & WO-01325420 Cuero Regional Hospital in Cuero, TX I have confirmation from POC that tech can go onsite on 01/23. I see Curtis is close. However, I see your note logged on WOs that he needs OJT with Marvin before this can get scheduled. Will he have training done by then or do I need to offer a different date?



01/15/2026 LHill-rec'd email back from Tyler-1/23/26 will work for us.

See logged email on WO-01325419.


1/15/26 CDempsey- Curtis is going to need OJT with Marvin before he can be scheduled for this or other GE work.

01/14/2026 LHill-sent email to Tyler to confirm for 01/23 with tech arriving 9AM-11AM.

See logged call on WO-01325419.


01/14/2026 LHill-Called 361.275.6191 and spoke with Tyler. Need email address.

tylerl@cuerohospital.org

See logged call on WO-01325419


01/14/2026 LHill-no contact info on WO, location or previous WO. spoke with Tyler Lemke/Director of Ultrasound at 361.275.6191. He verified address, has 2 devices, he is the POC. Find Tyler when he arrives onsite and they will bring equipment to him.

No special credentialing requirements, or COVID policies in place.

See logged call on WO-01325419.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325420
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
▶
2 Technician Assigned Feb 3, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 50d 3h
🗓️
▶
2 Status: Scheduled Feb 4, 9:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-09T17:15:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 5, 3:41 PM
Scheduled For: 2026-02-09T20:00:00.000+0000
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Feb 9, 1:55 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 110
✔️
Status: Completed by Curtis Sprague Feb 9, 9:01 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 5m, 0m
⏳ 4.4 business days
⏱️
Labor Added Feb 13, 12:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 13, 12:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
Feb 9, 3:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03097772 Labor Open 2 $100.00 Feb 9, 1:58 PM
WL-03097773 Labor Open 2 $250.00 Feb 9, 1:58 PM
WL-03097774 Travel Open 110 $0.00 Feb 9, 1:58 PM
WL-03104950 Labor Open 0.016666666666667 $38.00 Feb 13, 12:13 PM

Details