Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325467 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ED FRASER MEMORIAL HOSPITAL — 159 N 3RD ST, MACCLENNY FL, 32063

Dec 12, 2025 → Feb 2, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 30, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 30 Ready for Release ⏸ Paused 31 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Jan 30 → Feb 2 Scheduled ▶ Running 1 2
Feb 2 → Feb 3 Tech On Site ▶ Running 1 3
Dispatch 2.0d
Holding 31.9d (excluded)
Coordinators 2.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
31.9 days
Coordinators
2.0 days
Field Work
1.0 days
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
34.2 days Total Age
⏱️
31.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 31.9 days stuck in "Ready for Release"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.9d
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 ALuman - received call from Kevin Doyle and he confirmed device onsite. Dispatch to Jared Heisler to complete on 2/2. Email confirmation sent to kdoyle@bcmedsvcs.com

01/29/2026 MHamersley - called 904-259-3151, ext 2254; call went to VM/LM; 


01/29/2026 ALuman - Fady emailed customer via existing thread with urgent notice to complete recall. Waiting for response


01/23/2026 YEspino Called 904-259-3151 to speak to Geoffry @ Ext 2254 to verify the device in question. Was transferred over to Respt and was advised to call back because hes not in.


01/22/2026 ALuman - sent follow up email to Geoffry Moran, looping in Fady asking to confirm and schedule


01/13/2026 ALuman - called Geoffry Moran 904-259-3151 ext 2254. No answer, left a partial VM before system cut it off and hung up automatically. Sending email to GMoran@bcmedsvcs.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325467
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 32.0 business days
👷
▶
3 Technician Assigned Jan 30, 10:35 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 45d 22h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-02T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 2, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
🚗
2x Travel Added Feb 2, 3:45 PM
Type: Travel
Status: Open
Qty: 53, 41
⏱️
▶
2 4x Labor Added Feb 2, 8:29 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 59m, 0m
⚠️ 6.4 business days
⏱️
Labor Added Feb 10, 2:28 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 18h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Feb 2, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03088342 Travel Open 53 $0.00 Feb 2, 3:45 PM
WL-03088343 Travel Open 41 $0.00 Feb 2, 3:45 PM
WL-03088794 Labor Open 2 $0.00 Feb 2, 8:29 PM
WL-03088795 Labor Open 0.5 $0.00 Feb 2, 8:29 PM
WL-03088796 Labor Open 1.5 $100.00 Feb 2, 8:29 PM
WL-03088797 Labor Open 1.5 $100.00 Feb 2, 8:29 PM
WL-03099319 Labor Open 0.016666666666667 $38.00 Feb 10, 2:28 PM

Details