Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325492 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HAINES CITY EMERGENCY CENTER — 36810 HWY 27, HAINES CITY FL, 33844

Dec 12, 2025 → Feb 4, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
⚠ 9 biz days overdue
Active: 41 biz days
Paused: 14 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 26, 2025
8 business days (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 2, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 2 → Jan 12, 2026
6 business days (not counted)
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 6 of ? biz days used
5d
▶ Clock Running
Status: Closed
Jan 13 → Jan 21, 2026
5 business days (counted)
Running total: 11 of ? biz days used
9d
▶ Clock Running
Status: Ready to Bill
Jan 21 → Feb 3, 2026
9 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Closed
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 25 of ? biz days used
16d
▶ Clock Running
Status: Ready to Bill
Feb 10 → Mar 5, 2026
16 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 12, 2025 Today
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 26 Ready for Release ⏸ Paused 8 —
Dec 26 → Jan 2 Ready for Scheduling ▶ Running 4 5
Jan 2 → Jan 2 Assigned ▶ Running 0 5
Jan 2 → Jan 2 Scheduled ▶ Running 0 5
Jan 2 → Jan 12 Awaiting Parts ⏸ Paused 6 —
Jan 12 → Jan 12 Tech On Site ▶ Running 0 5
Jan 12 → Jan 13 Completed ▶ Running 1 6
Jan 13 → Jan 21 Closed ▶ Running 5 11
Jan 21 → Feb 3 Ready to Bill ▶ Running 9 20
Feb 3 → Feb 3 Billing Review ▶ Running 0 20
Feb 3 → Feb 3 WO Correction Needed ▶ Running 0 20
Feb 3 → Feb 5 Incomplete ▶ Running 2 22
Feb 5 → Feb 10 Closed ▶ Running 3 25
Feb 10 → Mar 5 Ready to Bill ▶ Running 16 41
Dispatch 2.0d
Material Management 7.0d
Holding 8.9d (excluded)
Coordinators 5.0d
Field Work 1.6d
Incomplete 1.8d (excluded)
Billing 10.2d
⚠ Overdue
Dispatch
2.0 days
Over SLA
Material Management
7.0 days
Over SLA
Holding (excluded from total)
8.9 days
Coordinators
5.0 days
Over SLA
Field Work
1.6 days
Over SLA
Incomplete (excluded from total)
1.8 days
Billing
10.2 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
36.6 days Total Age
⏱️
9.7d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
26.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 9.7 days stuck in "Ready to Bill"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
8.9d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.4d / 1.0d SLA
Closed
10.0d / 1.0d SLA
Ready to Bill
9.7d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
1.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/02/2026 ALuman - dispatch to Derick Velazquez to complete on 1/12. Email confirmation sent

12/26/2025 MHamersley - rec'd email from Esdras confirming device;

Onsite Point of Contact Name: 

Billys.PaganPerez@HCAhealthcare.com (Manager emergency services) 

Sherry.Bennett@HCAhealthcare.com (Radiology director)


Onsite Point of Contact Phone #: Billys Pagan (407) 530-2000 or Sherry Bennett (407) 846-2266


FSE Credentialing/Policies for Onsite Visit: check in with security at front desk


12/23/2025 MHamersley - HCA Florida Haines City Emergency is an extension of HCA Florida Poinciana Hospital's emergency services; sent f/u email: esdras.rodriguez@gehealthcare.com


Venue Go Ultrasound VGD002376

🔧 Work Performed
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”
🔍 Technician Findings
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325492
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 26, 10:47 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 10d 22h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Jan 2, 8:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 21h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-12T13:00:00.000+0000
📦
▶
2 Parts Requested Jan 2, 8:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ashley Luman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 4m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Derick Velazquez Jan 12, 10:59 AM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 10d 2h
✔️
Status: Completed by Derick Velazquez Jan 12, 12:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 20m
⏱️
▶
2 6x Labor Added Jan 12, 11:51 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 11h 31m
⚠️ 6.0 business days
⏱️
Labor Added Jan 21, 1:19 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 21, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 13h
🚨 10.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 1:28 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 13d 0h, 0m
⚠️
Status: Incomplete by Derick Velazquez Feb 3, 5:15 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 3h 47m
⏳ 1.8 business days
🏁
Status: Closed by Derick Velazquez Feb 4, 11:57 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 6h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 10h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00087569
Canceled

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 12, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03062793 Labor Open 1.5 $0.00 Jan 12, 11:51 PM
WL-03062794 Labor Open 0.5 $0.00 Jan 12, 11:51 PM
WL-03062795 Labor Open 0.5 $0.00 Jan 12, 11:51 PM
WL-03062796 Labor Open 1 $100.00 Jan 12, 11:51 PM
WL-03062797 Labor Open 0.25 $100.00 Jan 12, 11:51 PM
WL-03062798 Travel Open 64 $0.00 Jan 12, 11:51 PM
WL-03073360 Labor Open 0.016666666666667 $38.00 Jan 21, 1:19 PM

Details