📍 HAYS SURGERY CENTER — 135 BUNTON CREEK RD STE 200, KYLE TX, 78640
Dec 12, 2025 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 25, 2026
48 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 25
Ready for Release
⏸ Paused
48
—
Feb 25 → Mar 3
Scheduled
▶ Running
4
5
Mar 3 → Mar 5
Tech On Site
▶ Running
2
7
Dispatch2.0d
Holding48.8d (excluded)
Coordinators4.8d
Field Work1.5d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
48.8 days
Coordinators
4.8 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Mar 5, 2026 (4 days late)
📅
55.5 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
4.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Closed • 82 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay4.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
4.8d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/25/2026 mklose dispatch Philmon - walk in
02/23/2026 MHamersley - called 512-504-0202, Office is already closed for the day; call went to VM/LM
Venue Fit Ultrasound VFC000158
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Feb 20, 2026
02/23/2026 MHamersley - called 512-504-0202, Office is already closed for the day; call went to VM/LM
📅
WO-01325493 - FCO - Venue Fit Ultrasound - KYLE - HAYS SURGERY CENTER
Mar 4, 2026 9:00am – 10:00am
Work Order: WO-01325493
Account: GE Healthcare FMI
Customer Case Number: 1-555020798683, 1-554907787836
Location: HAYS SURGERY CENTER
Address: 135 BUNTON CREEK RD STE 200, KYLE, TX 78640
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC000158
Contact Name:
Contact Phone:
Cont
JPG
VFC000158_Product Label Pic
Mar 4, 2026
JPG
VFC000158_Batteries
Mar 4, 2026
JPG
VFC000158_Software Update
Mar 4, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325493
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:16 PM