Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
37.2 daysTotal Age
⏱️
31.9d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
22.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
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7 linesWork Details
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1 visitOn-Site Trips
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Self-ScheduledScheduling
AI Analysis
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Behind Schedule - Needs Attention
Invoice Pending • 82 days old
🚨
Primary Delay31.9 days stuck in "Ready for Release"
⏱️
Total Delay22.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
16.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/30/2026 ALuman - dispatch to Jared to complete on 2/4. Email sent to Macie and Donnie William
01/20/2026 MHamersley - called 407-330-8251, call went to Donnie's VM/LM; sent f/u email: Donnie.Williams@hcahealthcare.com
01/06/2026 ALuman - called HCA Florida Alafaya Emergency (407) 669-4800. part of Oveido medical center. spoke to Rachel and she transferred me to the CT department. Line continues to ring with no answer and hangs up automatically. Unable to leave VM
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.