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← WO Overview

WO-01325501 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA BOYNTON BEACH EMERGENCY — 10921 S JOG RD, BOYNTON BEACH FL, 33437

Dec 12, 2025 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 2 biz days
Paused: 30 biz days
🕐 Clock stopped: Tech Off Site (Jan 31, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Jan 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Jan 29 Assigned ▶ Running 0 1
Jan 29 → Jan 30 Scheduled ▶ Running 1 2
Jan 30 → Jan 31 Tech On Site ▶ Running 0 2
Dispatch 2.0d
Holding 30.9d (excluded)
Coordinators 2.0d
Field Work 0.7d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
30.9 days
Coordinators
2.0 days
Field Work
0.7 days
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
33.0 days Total Age
⏱️
30.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 30.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.9d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/29/2026 ALuman - per email from Stephanie Simpson this device is supposed to be at the FSED> Dispatch to Konstantin Barskiy to locate and complete FMI 1/30

01/22/2026 ALuman - sent email to Stephanie Garbit Simpson stephanie.garbitsimpson@gehealthcare.com asking if this device has moved to the JFK north campus since the FSED does not have it

01/08/2026 ALuman - called 561-548-8250 for JFK Emergency Boynton Beach. xfer to radiology and was advised it is not onsite at the ED. will need to see if located at main campus

12/31/2025 MHamersley - sent f/u email: mariopo@adventisthealth.org

both emails for Mario BOUNCED; 

12/31/2025 MHamersley - called 561-737-7733 x83095, call went to Mario's VM/LM; sent f/u email: mariopo@adventisthealth.net


12/22/2025 MHamersley - called 561-737-7733, xfer to Bio Med, spoke to Marlin, he said I need: Mario Portilla, ext 83095, called and spoke to Mario, he is POC for both sites (East & West) sending him email: mariopo@adventisthealth.net


WO-01325336-Venue Go Ultrasound VGB002170 - East

WO-01325342-Venue Go Ultrasound VGD001710 - West

WO-01325501-Venue Go Ultrasound VGD002611 - ER

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325501
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 29, 9:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 21h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-30T17:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Konstantin Barsky Jan 30, 1:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
⏳ 1.0 business days
🚗
▶
2 Status: Tech Off Site Jan 31, 3:48 PM
Status: Tech Off Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 30
✔️
▶
2 Status: Completed Jan 31, 3:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Feb 2, 10:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 7h
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 30, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-253011

Work Details (6)

Name Type Status Qty Amount Date
WL-03086646 Labor Open 1 $100.00 Jan 31, 3:52 PM
WL-03086647 Labor Open 1 $100.00 Jan 31, 3:52 PM
WL-03086648 Labor Open 1 $0.00 Jan 31, 3:52 PM
WL-03086651 Travel Open 30 $0.00 Jan 31, 3:52 PM
WL-03086652 Travel Open 30 $0.00 Jan 31, 3:52 PM
WL-03087689 Labor Open 0.016666666666667 $38.00 Feb 2, 10:12 AM

Details