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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325502 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA FAWCETT HOSPITAL — 21298 OLEAN BLVD, PORT CHARLOTTE FL, 33952

Dec 12, 2025 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 10, 2026
38 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 23, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 12 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 10 Ready for Release ⏸ Paused 38 —
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Feb 23 Scheduled ▶ Running 8 9
Feb 23 → Feb 23 Tech On Site ▶ Running 0 9
Feb 23 → Feb 24 Tech Off Site ▶ Running 1 10
Feb 24 → Feb 26 Scheduled ▶ Running 2 12
Dispatch 2.0d
Holding 38.9d (excluded)
Coordinators 11.0d
Field Work 1.2d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
38.9 days
Coordinators
11.0 days
Over SLA
Field Work
1.2 days
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
51.0 days Total Age
⏱️
38.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 38.9 days stuck in "Ready for Release"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
38.9d
Scheduled
11.0d / 2.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 ALuman - dispatch to Konstantin Barskiy for walk in visit on 2/23. email sent to cristian.hormazabal@gehealthcare.com

02/02/2026 ALuman - sent 4th email to cristian.hormazabal@gehealthcare.com. Customer unresponsive to email attempts

02/02/2026 ALuman - sent 3rd attempt email to cristian.hormazabal@gehealthcare.com Cristian Hormazabal

01/30/2026 ALuman - Fady sent follow up email to Cristian Hormazabal

01/30/2026 MHamersley - sent email: cristian.hormazabal@gehealthcare.com Cristian Hormazabal, Biomedical Program Coordinator – West Florida

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325502
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 39.0 business days
👷
▶
3 Technician Assigned Feb 10, 1:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 57d 1h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-23T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Konstantin Barsky Feb 23, 5:17 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 13d 3h, 0m
⏱️
▶
2 Labor Added Feb 23, 8:26 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
⏱️
▶
2 2x Labor Added Feb 23, 8:31 PM
2x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 151, 150
🗓️
▶
3 Status: Scheduled Feb 24, 4:36 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
⏳ 2.9 business days
⏱️
▶
2 Labor Added Feb 26, 7:29 AM
Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 14h, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 27, 2:11 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 2:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Andre Samuda
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03116944 Labor Open 3.5 $250.00 Feb 23, 8:26 PM
WL-03116945 Labor Open 0.5 $0.00 Feb 23, 8:27 PM
WL-03116946 Labor Open 1 $100.00 Feb 23, 8:28 PM
WL-03116953 Labor Open 1.5 $0.00 Feb 23, 8:31 PM
WL-03116952 Labor Open 3 $0.00 Feb 23, 8:31 PM
WL-03116954 Travel Open 151 $0.00 Feb 23, 8:32 PM
WL-03116955 Travel Open 150 $0.00 Feb 23, 8:32 PM
WL-03120803 Labor Open 0.25 $0.00 Feb 26, 7:29 AM
WL-03123519 Labor Open 0.016666666666667 $38.00 Feb 27, 2:11 PM

Details