Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325503 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA GULF COAST HOSPITAL — 449 W 23RD ST, PANAMA CITY FL, 32405

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 17, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → Feb 17 Scheduled ▶ Running 8 9
Feb 17 → Feb 18 Tech On Site ▶ Running 1 10
Dispatch 2.0d
Holding 34.9d (excluded)
Coordinators 9.0d
Field Work 1.8d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.9 days
Coordinators
9.0 days
Over SLA
Field Work
1.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
45.0 days Total Age
⏱️
34.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 34.9 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 ALuman - device confirmed via email thread with Josh Hendricks. Dispatch to Jared heisler to complete on Tuesday 2/17. email confirmation sent

🔧 Work Performed
FMI 78101 Not Required - Device has been scrapped or destroyed
🔍 Technician Findings
FMI 78101 Not Required - Device has been scrapped or destroyed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325503
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
👷
▶
3 Technician Assigned Feb 4, 10:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 50d 22h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-17T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 17, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 1h
⏱️
▶
2 3x Labor Added Feb 18, 10:15 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22h 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h
👷
▶
2 Technician Assigned Feb 24, 4:36 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Andre Samuda
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03110033 Labor Open 4.25 $0.00 Feb 18, 10:15 AM
WL-03110034 Labor Open 0.5 $0.00 Feb 18, 10:15 AM
WL-03110035 Travel Open 244 $0.00 Feb 18, 10:15 AM
WL-03117744 Labor Open 0.016666666666667 $38.00 Feb 24, 1:20 PM

Details