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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325504 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA HIGHLANDS HOSPITAL — 3600 S HIGHLANDS AVE, SEBRING FL, 33870

Dec 12, 2025 → Feb 8, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 30 biz days
🕐 Clock stopped: Tech Off Site (Feb 2, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Jan 29 Assigned ▶ Running 0 1
Jan 29 → Feb 2 Scheduled ▶ Running 2 3
Feb 2 → Feb 2 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 30.9d (excluded)
Coordinators 2.5d
Field Work 4.9d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
30.9 days
Coordinators
2.5 days
Over SLA
Field Work
4.9 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
38.3 days Total Age
⏱️
30.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 30.9 days stuck in "Ready for Release"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.9d
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
4.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 ALuman - dispatch to Konstantin Barsky to locate and complete FMI 1/30

01/26/2026 ALuman - followed up with another email to Johnathan Street, looping in Fady

01/13/2026 Luman - called Jonathan Street 863-314-5718. No answer, left VM. Sent email to Jonathan.Street@gehealthcare.com

01/12/2026 MHamersley - called 863-385-6101, xfer to Bio Med, call went to Johnathan's VM/LM


12/26/2025 MHamersley - called 863-385-6101, xfer to Bio Med, call went to Johnathan Straight's VM/LM


WO-01325504-Venue Go Ultrasound VGB001002

WO-01325505-Venue Go Ultrasound VGD002796

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325504
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 29, 2:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 45d 2h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-30T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Konstantin Barsky Feb 1, 12:19 PM
Scheduled For: 2026-02-02T13:00:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by Konstantin Barsky Feb 2, 2:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
2x Labor Added Feb 2, 2:55 PM
Type: Labor
Status: Open
Qty: 3, 1
🚗
Status: Tech Off Site by Konstantin Barsky Feb 2, 3:40 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 12m
⚠️ 5.0 business days
💵
▶
2 2x Expenses Added Feb 8, 9:07 PM
2x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 200
✔️
Status: Completed by Konstantin Barsky Feb 8, 9:17 PM
From: Tech Off Site
To: Completed
Duration in Previous: 6d 5h
🏁
Status: Closed by Konstantin Barsky Feb 8, 9:34 PM
From: Completed
To: Closed
Duration in Previous: 17m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 10, 1:55 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Tech Off Site
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Feb 2, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03088241 Labor Open 3 $450.00 Feb 2, 2:55 PM
WL-03088242 Labor Open 1 $100.00 Feb 2, 2:55 PM
WL-03097106 Expenses Open 1 $177.00 Feb 8, 9:07 PM
WL-03097107 Expenses Open 1 $0.00 Feb 8, 9:07 PM
WL-03097113 Travel Open 200 $0.00 Feb 8, 9:10 PM
WL-03099254 Labor Open 0.016666666666667 $38.00 Feb 10, 1:55 PM

Details