Billys Pagan (407) 530-2000 or Sherry Bennett (407) 846-2266
FSE Credentialing/Policies for Onsite Visit: check in with security at front desk
12/23/2025 MHamersley - called 407-606-0500, phone disconnected during options; called HCA Florida Poinciana Hospital, 407-530-2000, xfer to Bio Med, spoke to Esdras Rodriguez, he is Bio Med over both sites; sending emails: esdras.rodriguez@gehealthcare.com & taylor.parker@gehealthcare.com
Venue Go Ultrasound VGD003188
🔧Work Performed
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer
to scrap previous software versions”
🔍Technician Findings
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer
to scrap previous software versions”
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Dec 26, 2025
12/26/2025 MHamersley - rec'd email from Esdras confirming device;
To: esdras.rodriguez@gehealthcare.com; taylor.parker@gehealthcare.com
CC: central.scheduling@emsar.com; ashley.luman@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA CHAMPIONSGATE EMERGENCY - DAVENPORT, FL - WO-01325513
Body:
Hi Esdras,
Thank you for taking my call today. As discussed, I am contact
📧
Live Call_Followed Up With Email
Completed Dec 23, 2025
12/23/2025 MHamersley - called HCA Florida Poinciana Hospital, 407-530-2000, spoke to Esdras Rodriguez, he is Bio Med over both sites; sending emails: esdras.rodriguez@gehealthcare.com & taylor.parker@gehealthcare.com
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 23, 2025
12/23/2025 MHamersley - called 407-606-0500, phone disconnected during options
Work Order: WO-01325513
Account: GE Healthcare FMI
Customer Case Number: 1-554880250947, 1-554908004527
Location: HCA FLORIDA CHAMPIONSGATE EMERGENCY
Address: 8460 CHAMPIONS GATE BLVD, DAVENPORT, FL 33896
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD003188
Contact Name: Bill
JPG
shipt 3188
Jan 12, 2026
JPG
battery for 3188
Jan 12, 2026
JPG
3188
Jan 12, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325513
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
⚠️9.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 26, 10:42 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:10d 22h
⚠️5.0 business days
👷
▶
5
Technician Assigned Jan 2, 8:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ashley Luman
From:Ready for Scheduling, Assigned
To:Assigned, Scheduled
Duration in Previous:6d 21h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For:2026-01-12T13:00:00.000+0000
📦
Parts Requested
Order:00087566
Status:Canceled
📦
Status: Awaiting Parts by Ashley Luman
From:Scheduled
To:Awaiting Parts
Duration in Previous:3m
⚠️7.0 business days
🔧
Status: Tech On Site by Derick VelazquezJan 12, 1:21 PM
From:Awaiting Parts
To:Tech On Site
Duration in Previous:10d 4h
✔️
Status: Completed by Derick VelazquezJan 12, 5:34 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 12m
⏱️
▶
2
5x Labor Added Jan 13, 12:10 AM
5x Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From:Completed
To:Closed
Duration in Previous:6h 36m
⚠️6.0 business days
⏱️
Labor Added Jan 21, 1:15 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyJan 21, 1:28 PM
From:Closed
To:Ready to Bill
Duration in Previous:8d 13h
🚨10.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 3, 1:46 PM
From:Ready to Bill, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:13d 0h, 0m
⚠️
Status: Incomplete by Derick VelazquezFeb 3, 5:15 PM
From:WO Correction Needed
To:Incomplete
Duration in Previous:3h 28m
⏳1.9 business days
🏁
Status: Closed by Derick VelazquezFeb 5, 12:08 AM
From:Incomplete
To:Closed
Duration in Previous:1d 6h
⏳4.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyFeb 10, 10:22 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 10h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)