📍 HCA FLORIDA JFK NORTH HOSPITAL — 2201 45TH ST, WEST PALM BEACH FL, 33407
Dec 12, 2025 → Jan 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (12 biz days early)
Active: 5 biz days
Paused: 15 biz days
🕐 Clock stopped: Tech Off Site (Jan 13, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025Tech Off Site: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 7
Ready for Release
⏸ Paused
15
—
Jan 7 → Jan 7
Assigned
▶ Running
0
1
Jan 7 → Jan 12
Scheduled
▶ Running
3
4
Jan 12 → Jan 13
Tech On Site
▶ Running
1
5
Dispatch2.0d
Holding15.9d (excluded)
Coordinators4.0d
Field Work2.0d
Billing6.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
15.9 days
Coordinators
4.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
6.9 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 13, 2026 (18 days early)
📅
21.0 daysTotal Age
⏱️
15.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
19.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay15.9 days stuck in "Ready for Release"
⏱️
Total Delay19.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
15.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.8d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/07/2026 ALuman - called Stephanie Garbit and confirmed device. Dispatch to Konstantin Barskiy to complete 1/12. Email confirmation sent to stephanie.garbitsimpson@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA JFK NORTH HOSPITAL - WEST PALM BEACH, FL - WO-01325518
Completed Jan 7, 2026
To: stephanie.garbitsimpson@gehealthcare.com; konstantin.barskiy@emsar.com
CC: central.scheduling@emsar.com; douglas.pearce@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA JFK NORTH HOSPITAL - WEST PALM BEACH, FL - WO-01325518
Body:
Hi Stephanie,
Thank you for taking my call today. As discussed, I am
📅
WO-01325518 - FCO - Venue Go Ultrasound - WEST PALM BEACH - HCA FLORIDA JFK NORTH HOSPITAL
Jan 12, 2026 8:00am – 5:00pm
Work Order: WO-01325518
Account: GE Healthcare FMI
Customer Case Number: 1-554880250800, 1-554908114868
Location: HCA FLORIDA JFK NORTH HOSPITAL
Address: 2201 45TH ST, WEST PALM BEACH, FL 33407
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD003182
Contact Name:
Contact Phone:
JPG
VGD003182_Software Update
Jan 13, 2026
JPG
VGD003182_SN_Product Label Pic
Jan 13, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325518
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM