Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325524 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LAKE MONROE HOSPITAL — 1401 W SEMINOLE BLVD, SANFORD FL, 32771

Dec 12, 2025 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 7 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 30, 2025
10 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 30 → Dec 30, 2025
0 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 7, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 30 Ready for Release ⏸ Paused 10 —
Dec 30 → Dec 30 Scheduled ▶ Running 0 1
Dec 30 → Dec 30 Awaiting Parts ⏸ Paused 0 —
Dec 30 → Jan 7 Scheduled ▶ Running 5 6
Jan 7 → Jan 7 Entered ▶ Running 0 6
Jan 7 → Jan 7 Assigned ▶ Running 0 6
Jan 7 → Jan 7 Scheduled ▶ Running 0 6
Jan 7 → Jan 8 Tech On Site ▶ Running 1 7
Dispatch 2.0d
Material Management 0.4d
Holding 10.9d (excluded)
Coordinators 5.8d
Field Work 4.9d
Billing 13.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.4 days
Holding (excluded from total)
10.9 days
Coordinators
5.8 days
Over SLA
Field Work
4.9 days
Over SLA
Billing
13.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 12, 2026 (19 days early)
📅
20.0 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
23.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 23.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
10.9d
Scheduled
5.8d / 2.0d SLA
Awaiting Parts
0.4d / 3.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/30/2025 EMartin rcvd call from Brittany confirmed devices have already had batteries replaced just need software upgraded confirmed address and onsite for Weds 01/07/26 sent confirmation email to brittany.reed@gehealthcare.com 414.614.8264 12/30/2025 EMartin called (414) 748-3394 / Ivonne Felicie-Lopez Ivonne.Felicie-Lopez@gehealthcare.com no longer at this location provided contact 414.614.8264 Brittany called 414.614.8264 / Brittany went to VM left message called (407) 321-4500 / option 6 for radiology spk wit Raquel transferred me to another line spk with Cheyenne in ULS stated it may be a different department no idea where these devices might be advised to call the main line and ask for biomed called (407) 321-4500 pressed 0 for operator asked to transfer to biomed mailbox is full unable to leave VM 12/23/2025 Cever sent email to Felicie-Lopez, Ivonne trying to confirm inventory
🔧 Work Performed
Venue Go battery change and software update.
🔍 Technician Findings
Venue Go battery change and software update
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325524
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 11.0 business days
📅
▶
4 Dispatch Scheduled Dec 30, 11:23 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Derick Velazquez
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-07T13:00:00.000+0000
📦
▶
2 Parts Requested Dec 30, 11:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5m
🔩
▶
2 2x Parts Added Dec 30, 2:30 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 3h 1m
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Jan 7, 10:18 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000005CDeXYAW, Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-07T13:00:00.000+0000
🔧
Status: Tech On Site by Horace Barnes Jan 7, 11:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 32m
⏱️
Labor Added Jan 7, 12:08 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Horace Barnes Jan 8, 11:14 AM
From: Tech On Site
To: Completed
Duration in Previous: 23h 22m
⏳ 3.0 business days
🏁
Status: Closed by Horace Barnes Jan 12, 5:01 PM
From: Completed
To: Closed
Duration in Previous: 4d 5h
⚠️ 5.9 business days
⏱️
▶
2 Labor Added Jan 20, 10:01 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 17h
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 7h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📦
Parts Order 00087443
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 7, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (4)

Name Type Status Qty Amount Date
WL-03049920 Parts Open 2 $0.00 Dec 30, 2:30 PM
WL-03049921 Expenses Open 1 $0.00 Dec 30, 2:30 PM
WL-03056147 Labor Open 1 $100.00 Jan 7, 12:08 PM
WL-03071439 Labor Open 0.016666666666667 $38.00 Jan 20, 10:01 AM

Details