Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325531 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LARGO HOSPITAL — 201 14TH ST SW, LARGO FL, 33770

Dec 12, 2025 → Feb 5, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
⚠ 9 biz days overdue
Active: 41 biz days
Paused: 14 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 24, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 24 → Jan 6, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Jan 6, 2026
0 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Jan 14 → Jan 18, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Closed
Jan 18 → Jan 21, 2026
2 business days (counted)
Running total: 11 of ? biz days used
9d
▶ Clock Running
Status: Ready to Bill
Jan 21 → Feb 3, 2026
9 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Closed
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 28 of ? biz days used
13d
▶ Clock Running
Status: Ready to Bill
Feb 16 → Mar 5, 2026
13 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 12, 2025 Today
Show SLA Clock Detail (26 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 24 Ready for Release ⏸ Paused 7 —
Dec 24 → Dec 24 Ready for Scheduling ▶ Running 0 1
Dec 24 → Jan 6 Awaiting Parts ⏸ Paused 7 —
Jan 6 → Jan 6 Assigned ▶ Running 0 1
Jan 6 → Jan 6 Scheduled ▶ Running 0 1
Jan 6 → Jan 6 Awaiting Parts ⏸ Paused 0 —
Jan 6 → Jan 13 Scheduled ▶ Running 5 6
Jan 13 → Jan 14 Completed ▶ Running 1 7
Jan 14 → Jan 14 Scheduled ▶ Running 0 7
Jan 14 → Jan 18 Completed ▶ Running 2 9
Jan 18 → Jan 21 Closed ▶ Running 2 11
Jan 21 → Feb 3 Ready to Bill ▶ Running 9 20
Feb 3 → Feb 3 Billing Review ▶ Running 0 20
Feb 3 → Feb 3 Ready to Bill ▶ Running 0 20
Feb 3 → Feb 3 Billing Review ▶ Running 0 20
Feb 3 → Feb 3 WO Correction Needed ▶ Running 0 20
Feb 3 → Feb 5 Incomplete ▶ Running 2 22
Feb 5 → Feb 6 Closed ▶ Running 1 23
Feb 6 → Feb 9 Ready to Bill ▶ Running 1 24
Feb 9 → Feb 9 Billing Review ▶ Running 0 24
Feb 9 → Feb 10 Ready to Bill ▶ Running 1 25
Feb 10 → Feb 10 Billing Review ▶ Running 0 25
Feb 10 → Feb 16 Ready to Bill ▶ Running 3 28
Feb 16 → Feb 16 Billing Review ▶ Running 0 28
Feb 16 → Mar 5 Ready to Bill ▶ Running 13 41
Dispatch 2.0d
Material Management 8.4d
Holding 7.9d (excluded)
Coordinators 5.6d
Field Work 4.0d
Incomplete 1.9d (excluded)
Billing 18.5d
⚠ Overdue
Dispatch
2.0 days
Over SLA
Material Management
8.4 days
Over SLA
Holding (excluded from total)
7.9 days
Coordinators
5.6 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
1.9 days
Billing
18.5 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
36.6 days Total Age
⏱️
10.0d in Ready to Bill Longest Stage
🔄
22 transitions Status Changes
⚠️
27.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 10.0 days stuck in "Ready to Bill"
⏱️
Total Delay 27.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
7.9d
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
8.4d / 3.0d SLA
Scheduled
5.5d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
18.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.4d
Incomplete
1.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/06/2026 ALuman - dispatch to Derick Velazquez to complete 1/13-1/14 12/24/2025 EMartin called 727-366-9790 / Gerardo Rodriguez gerardo.rodriguez@hcahealthcare.com confirmed onsite to start 01/31/25 POC Chris Carson 813.267.5256 chris.carson@lmchealthcare.com send parts attn: cath lab Chris Carson confirmed address
🔧 Work Performed
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”
🔍 Technician Findings
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325531
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Erin Martin Dec 24, 1:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9d 1h
📦
▶
2 Parts Requested Dec 24, 1:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 42m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 6, 10:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Awaiting Parts, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 20h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-13T13:00:00.000+0000
📦
Status: Awaiting Parts by Mandy Newman Jan 6, 10:23 AM
From: Scheduled
To: Awaiting Parts
Duration in Previous: 9m
🔩
▶
2 2x Parts Added Jan 6, 4:22 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Amy Greene
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5h 59m
⚠️ 6.0 business days
✔️
Status: Completed by Derick Velazquez Jan 13, 6:36 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 2h
⏱️
4x Labor Added Jan 14, 12:17 AM
Type: Labor, Travel
Status: Open
Qty: 3.25, 0.5, 1, 164
🗓️
Status: Scheduled by Ashley Luman Jan 14, 8:46 AM
From: Completed
To: Scheduled
Duration in Previous: 14h 10m
✔️
Status: Completed by Derick Velazquez Jan 14, 10:18 AM
From: Scheduled
To: Completed
Duration in Previous: 1h 31m
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Jan 18, 2:15 PM
From: Completed
To: Closed
Duration in Previous: 4d 3h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 21, 10:05 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
🚨 10.0 business days
💵
▶
2 Status: Billing Review Feb 3, 10:08 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 2:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 3h 58m, 1m
⚠️
Status: Incomplete by Derick Velazquez Feb 3, 5:14 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 3h 5m
⏳ 1.9 business days
🏁
Status: Closed by Derick Velazquez Feb 5, 12:17 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 7h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 6, 12:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 10:13 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 21h
📄
Status: Ready to Bill by Timothy Amburgey Feb 9, 10:19 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 10, 12:19 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 2h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 16, 4:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 7.6 business days (threshold: 3.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📦
Parts Order 00087306
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 13, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03055193 Parts Open 2 $0.00 Jan 6, 4:22 PM
WL-03055194 Expenses Open 1 $0.00 Jan 6, 4:22 PM
WL-03064234 Labor Open 3.25 $0.00 Jan 14, 12:17 AM
WL-03064235 Labor Open 0.5 $0.00 Jan 14, 12:17 AM
WL-03064236 Labor Open 1 $100.00 Jan 14, 12:17 AM
WL-03064237 Travel Open 164 $0.00 Jan 14, 12:17 AM
WL-03073041 Labor Open 0.016666666666667 $38.00 Jan 21, 10:05 AM

Details