📍 HCA FLORIDA LAWNWOOD HOSPITAL — 1700 S 23RD ST, FORT PIERCE FL, 34950
Dec 12, 2025 → Jan 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (10 biz days early)
Active: 7 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 15, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025Completed: Jan 15, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 7
Ready for Release
⏸ Paused
15
—
Jan 7 → Jan 7
Assigned
▶ Running
0
1
Jan 7 → Jan 15
Scheduled
▶ Running
6
7
Jan 15 → Jan 15
Tech On Site
▶ Running
0
7
Dispatch2.0d
Holding15.9d (excluded)
Coordinators7.0d
Field Work2.1d
Billing12.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
15.9 days
Coordinators
7.0 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
12.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 16, 2026 (15 days early)
📅
24.0 daysTotal Age
⏱️
15.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
19.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay15.9 days stuck in "Ready for Release"
⏱️
Total Delay19.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
15.9d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/07/2026 Spoke to Noah Vigilio and he will have a biomed escort Kosta around the hospital to bypass credentialing. Scheduling to begin on Tues 1/13 in the afternoon. Email confirmation sent to noah.vigilio@gehealthcare.com
12/22/2025 Cever called 7724684569 spoke to Jerry Woroby he stated we could come onsite anytime but Healthtrust/Vpro is required replied to email adding Fady and Doug to work with field for Credentialing 12/16/2025 Cever sent email to Worobey Jerry with inventory list trying to confirm all devices at Lawn wood
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Dec 22, 2025
12/22/2025 Cever called 7724684569 spoke to Jerry Woroby he stated we could come onsite anytime but Healthtrust/Vpro is required replied to email adding Fady and Doug to work with field for Credentialing
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA LAWNWOOD HOSPITAL - FORT PIERCE, FL - WO-01325534
Completed Dec 16, 2025
To: Jerry.Worobey@hcahealthcare.com
CC: central.scheduling@emsar.com; cristina.everetts@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA LAWNWOOD HOSPITAL - FORT PIERCE, FL - WO-01325534
Body:
Good morning,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certa
📅
WO-01325534 - FCO - Venue Go Ultrasound - FORT PIERCE - HCA FLORIDA LAWNWOOD HOSPITAL
Jan 13, 2026 12:00pm – 5:00pm
Work Order: WO-01325534
Account: GE Healthcare FMI
Customer Case Number: 1-554879612133, 1-554904052892
Location: HCA FLORIDA LAWNWOOD HOSPITAL
Address: 1700 S 23RD ST, FORT PIERCE, FL 34950
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB002123
Contact Name:
Contact Phone:
C
JPG
VGB002052_Product Label Pic
Jan 15, 2026
JPG
VGB002052_Software Update 2
Jan 15, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325534
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM