Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325540 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LARGO HOSPITAL — 201 14TH ST SW, LARGO FL, 33770

Dec 12, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (17 biz days early)
Active: 2 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 24, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Dec 24 → Jan 5, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 24 Ready for Release ⏸ Paused 7 —
Dec 24 → Dec 24 Ready for Scheduling ▶ Running 0 1
Dec 24 → Jan 5 Awaiting Parts ⏸ Paused 6 —
Jan 5 → Jan 5 Assigned ▶ Running 0 1
Jan 5 → Jan 6 Scheduled ▶ Running 1 2
Dispatch 2.0d
Material Management 6.7d
Holding 7.9d (excluded)
Coordinators 1.7d
Field Work 4.9d
Billing 8.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
6.7 days
Over SLA
Holding (excluded from total)
7.9 days
Coordinators
1.7 days
Field Work
4.9 days
Over SLA
Billing
8.5 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 4, 2026 (3 days late)
📅
36.0 days Total Age
⏱️
12.0d in Closed Longest Stage
🔄
14 transitions Status Changes
⚠️
23.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 12.0 days stuck in "Closed"
⏱️
Total Delay 23.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
7.9d
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
6.7d / 3.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Completed
4.9d / 1.0d SLA
Closed
12.6d / 1.0d SLA
Ready to Bill
5.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.6d
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/24/2025 EMartin called 727-366-9790 / Gerardo Rodriguez gerardo.rodriguez@hcahealthcare.com confirmed onsite to start 01/31/25 POC Chris Carson 813.267.5256 chris.carson@lmchealthcare.com send parts attn: cath lab Chris Carson confirmed address
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Customer alleged an event occurred involving the battery of the system. “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”
🔍 Technician Findings
Venue Go battery change and software update
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325540
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Erin Martin Dec 24, 1:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9d 1h
📦
▶
2 Parts Requested Dec 24, 1:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 30m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Jan 5, 1:34 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Awaiting Parts
To: Assigned
Duration in Previous: 11d 23h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T13:00:00.000+0000
⏱️
2x Labor Added Jan 5, 3:57 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Horace Barnes Jan 6, 11:45 AM
From: Scheduled
To: Completed
Duration in Previous: 22h 9m
⚠️ 5.0 business days
🏁
Status: Closed by Horace Barnes Jan 12, 8:01 AM
From: Completed
To: Closed
Duration in Previous: 5d 20h
🚨 12.0 business days
⏱️
Labor Added Jan 28, 12:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 28, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16d 4h
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Feb 3, 2:04 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
✔️
Status: Completed by Horace Barnes Feb 4, 5:19 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 15h 13m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 3m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 27m
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 6.7 business days (threshold: 3.0 business days)
Exceeded by 3.7 business days
Completed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

📦
Parts Order 00087300
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 2, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (3)

Name Type Status Qty Amount Date
WL-03053815 Labor Open 1.5 $250.00 Jan 5, 3:57 PM
WL-03053816 Labor Open 1.5 $100.00 Jan 5, 3:57 PM
WL-03081567 Labor Open 0.016666666666667 $38.00 Jan 28, 12:40 PM

Details