Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325545 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LARGO HOSPITAL — 201 14TH ST SW, LARGO FL, 33770

Dec 12, 2025 → Feb 4, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (12 biz days early)
Active: 6 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 24, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 24 → Jan 6, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Jan 6, 2026
0 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 24 Ready for Release ⏸ Paused 7 —
Dec 24 → Dec 24 Ready for Scheduling ▶ Running 0 1
Dec 24 → Jan 6 Awaiting Parts ⏸ Paused 7 —
Jan 6 → Jan 6 Assigned ▶ Running 0 1
Jan 6 → Jan 6 Scheduled ▶ Running 0 1
Jan 6 → Jan 6 Awaiting Parts ⏸ Paused 0 —
Jan 6 → Jan 13 Scheduled ▶ Running 5 6
Jan 13 → Jan 13 Tech On Site ▶ Running 0 6
Dispatch 2.0d
Material Management 8.4d
Holding 7.9d (excluded)
Coordinators 5.4d
Field Work 0.7d
Billing 27.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
8.4 days
Over SLA
Holding (excluded from total)
7.9 days
Coordinators
5.4 days
Over SLA
Field Work
0.7 days
Billing
27.0 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
36.0 days Total Age
⏱️
10.9d in Ready to Bill Longest Stage
🔄
24 transitions Status Changes
⚠️
32.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 10.9 days stuck in "Ready to Bill"
⏱️
Total Delay 32.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
7.9d
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
8.4d / 3.0d SLA
Scheduled
5.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
25.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/06/2026 ALuman - dispatch to Horace Barnes to complete 1/13-1/1412/24/2025 EMartin called 727-366-9790 / Gerardo Rodriguez gerardo.rodriguez@hcahealthcare.com confirmed onsite to start 01/31/25 POC Chris Carson 813.267.5256 chris.carson@lmchealthcare.com send parts attn: cath lab Chris Carson confirmed address
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Battery change and software update.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325545
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Erin Martin Dec 24, 1:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9d 1h
📦
▶
2 Parts Requested Dec 24, 1:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 25m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 6, 10:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Awaiting Parts, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 20h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-13T13:00:00.000+0000
📦
Status: Awaiting Parts by Mandy Newman Jan 6, 10:23 AM
From: Scheduled
To: Awaiting Parts
Duration in Previous: 4m
🔩
▶
2 2x Parts Added Jan 6, 4:22 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Amy Greene
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5h 58m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Horace Barnes Jan 13, 11:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
⏱️
3x Labor Added Jan 13, 11:47 AM
Type: Labor
Status: Open
Qty: 1, 3.5, 1.5
✔️
Status: Completed by Horace Barnes Jan 13, 4:50 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 13m, 0m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Jan 20, 12:08 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h
🚨 11.0 business days
💵
▶
2 Status: Billing Review Feb 3, 10:08 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Feb 3, 2:08 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
✔️
Status: Completed by Horace Barnes Feb 4, 5:13 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 15h 4m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 9:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 4m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 6, 9:37 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 9, 10:14 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Feb 16, 4:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
✏️
▶
2 Status: WO Correction Needed Feb 20, 11:27 AM
Status: WO Correction Needed → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: WO Correction Needed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Feb 20, 2:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 7.7 business days (threshold: 3.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00087295
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 13, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03055187 Parts Open 2 $0.00 Jan 6, 4:22 PM
WL-03055188 Expenses Open 1 $0.00 Jan 6, 4:22 PM
WL-03063031 Labor Open 1 $0.00 Jan 13, 11:47 AM
WL-03063032 Labor Open 3.5 $0.00 Jan 13, 11:47 AM
WL-03063033 Labor Open 1.5 $100.00 Jan 13, 11:47 AM
WL-03071605 Labor Open 0.016666666666667 $38.00 Jan 20, 12:08 PM

Details