Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325547 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LAWNWOOD HOSPITAL — 1700 S 23RD ST, FORT PIERCE FL, 34950

Dec 12, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
Paused: 15 biz days
🕐 Clock stopped: Tech Off Site (Jan 16, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 15, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Jan 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 7 Assigned ▶ Running 0 1
Jan 7 → Jan 15 Scheduled ▶ Running 6 7
Jan 15 → Jan 16 Tech On Site ▶ Running 1 8
Dispatch 2.0d
Holding 15.9d (excluded)
Coordinators 7.0d
Field Work 1.9d
Billing 12.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
15.9 days
Coordinators
7.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
12.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
24.0 days Total Age
⏱️
15.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
19.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 15.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
15.9d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Spoke to Noah Vigilio and he will have a biomed escort Kosta around the hospital to bypass credentialing. Scheduling to begin on Tues 1/13 in the afternoon. Email confirmation sent to noah.vigilio@gehealthcare.com

12/22/2025 Cever called 7724684569 spoke to Jerry Woroby he stated we could come onsite anytime but Healthtrust/Vpro is required replied to email adding Fady and Doug to work with field for Credentialing 12/16/2025 Cever sent email to Worobey Jerry with inventory list trying to confirm all devices at Lawn wood

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325547
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 16.0 business days
👷
▶
3 Technician Assigned Jan 7, 10:22 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 22h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-13T17:00:00.000+0000
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Jan 15, 12:55 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
🚗
Status: Tech Off Site by Konstantin Barsky Jan 16, 9:50 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 20h 55m
⏱️
▶
2 Labor Added Jan 16, 10:54 AM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 1h 4m
🏁
Status: Closed by Konstantin Barsky Jan 16, 11:04 AM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 21, 10:03 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 7h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 15, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (2)

Name Type Status Qty Amount Date
WL-03067814 Labor Open 1.5 $100.00 Jan 16, 10:54 AM
WL-03073034 Labor Open 0.016666666666667 $38.00 Jan 21, 10:03 AM

Details