Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325554 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LAWNWOOD HOSPITAL — 1700 S 23RD ST, FORT PIERCE FL, 34950

Dec 12, 2025 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 18 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 7 → Feb 1, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Feb 1 → Feb 2, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 7 Assigned ▶ Running 0 1
Jan 7 → Feb 1 Scheduled ▶ Running 16 17
Feb 1 → Feb 1 Completed ▶ Running 0 17
Feb 1 → Feb 2 Closed ▶ Running 1 18
Feb 2 → Feb 2 Incomplete ▶ Running 0 18
Dispatch 2.0d
Holding 15.9d (excluded)
Coordinators 17.0d
Billing 4.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
15.9 days
Coordinators
17.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
33.0 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
15.9d
Scheduled
17.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Spoke to Noah Vigilio and he will have a biomed escort Kosta around the hospital to bypass credentialing. Scheduling to begin on Tues 1/13 in the afternoon. Email confirmation sent to noah.vigilio@gehealthcare.com

12/22/2025 Cever called 7724684569 spoke to Jerry Woroby he stated we could come onsite anytime but Healthtrust/Vpro is required replied to email adding Fady and Doug to work with field for Credentialing 12/16/2025 Cever sent email to Worobey Jerry with inventory list trying to confirm all devices at Lawn wood

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325554
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 16.0 business days
👷
▶
3 Status: Assigned Jan 7, 10:32 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-13T17:00:00.000+0000
🚨 17.0 business days
⏱️
▶
2 Labor Added Feb 1, 11:57 AM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 60
✔️
Status: Completed by Konstantin Barsky Feb 1, 12:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 1h, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 7:15 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 19h 10m
⏱️
Labor Added Feb 2, 10:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 19m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 7h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 13, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (5)

Name Type Status Qty Amount Date
WL-03087093 Labor Open 0.25 $250.00 Feb 1, 11:57 AM
WL-03087095 Labor Open 0.25 $100.00 Feb 1, 12:00 PM
WL-03087096 Labor Open 0.25 $0.00 Feb 1, 12:00 PM
WL-03087097 Travel Open 60 $0.00 Feb 1, 12:00 PM
WL-03087688 Labor Open 0.016666666666667 $38.00 Feb 2, 10:12 AM

Details