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← WO Overview

WO-01325558 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LAWNWOOD HOSPITAL — 1700 S 23RD ST, FORT PIERCE FL, 34950

Dec 12, 2025 → Jan 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 15, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 17, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 7 Assigned ▶ Running 0 1
Jan 7 → Jan 15 Scheduled ▶ Running 6 7
Jan 15 → Jan 15 Entered ▶ Running 0 7
Jan 15 → Jan 15 Assigned ▶ Running 0 7
Jan 15 → Jan 17 Scheduled ▶ Running 1 8
Dispatch 2.0d
Holding 15.9d (excluded)
Coordinators 9.0d
Billing 7.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
15.9 days
Coordinators
9.0 days
Over SLA
Billing
7.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 18, 2026 (13 days early)
📅
24.0 days Total Age
⏱️
15.9d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 15.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
15.9d
Scheduled
9.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Spoke to Noah Vigilio and he will have a biomed escort Kosta around the hospital to bypass credentialing. Scheduling to begin on Tues 1/13 in the afternoon. Email confirmation sent to noah.vigilio@gehealthcare.com

12/22/2025 Cever called 7724684569 spoke to Jerry Woroby he stated we could come onsite anytime but Healthtrust/Vpro is required replied to email adding Fady and Doug to work with field for Credentialing 12/16/2025 Cever sent email to Worobey Jerry with inventory list trying to confirm all devices at Lawn wood

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325558
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 16.0 business days
👷
▶
3 Technician Assigned Jan 7, 10:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 22h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-13T17:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Jan 15, 11:20 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-15T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Jan 17, 11:30 AM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 109
✔️
Status: Completed by Raymond Ebanks Jan 17, 11:38 AM
From: Scheduled
To: Completed
Duration in Previous: 2d 0h
⏳ 0.0 business days
🏁
Status: Closed by Raymond Ebanks Jan 18, 6:48 PM
From: Completed
To: Closed
Duration in Previous: 1d 7h
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 28, 1:53 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 9d 19h
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Feb 3, 10:11 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 7h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 15, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (4)

Name Type Status Qty Amount Date
WL-03069233 Labor Open 3 $0.00 Jan 17, 11:30 AM
WL-03069234 Labor Open 1.5 $100.00 Jan 17, 11:30 AM
WL-03069235 Travel Open 109 $0.00 Jan 17, 11:30 AM
WL-03081725 Labor Open 0.016666666666667 $38.00 Jan 28, 1:53 PM

Details