Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325559 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA MERCY HOSPITAL — 3663 S MIAMI AVE, MIAMI FL, 33133

Dec 12, 2025 → Feb 6, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 2, 2026
32 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 2 Ready for Release ⏸ Paused 32 —
Feb 2 → Feb 2 Assigned ▶ Running 0 1
Feb 2 → Feb 6 Scheduled ▶ Running 4 5
Dispatch 2.0d
Holding 32.9d (excluded)
Coordinators 4.9d
Field Work 0.0d
Billing 3.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
32.9 days
Coordinators
4.9 days
Over SLA
Field Work
0.0 days
Billing
3.6 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
38.0 days Total Age
⏱️
32.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 32.9 days stuck in "Ready for Release"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
32.9d
Scheduled
4.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
3.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 ALuman - dispatch to Luis Iser for "walk in" visit on Friday 2/6 to locate. POC unresponsive. sent email to manuela.ballesteros@gehealthcare.com

01/29/2026 MHamersley - called 305-854-4400, xfer to Bio Med, call went to VM/LM


01/29/2026 ALuman - Fady replied to existing email thread with urgent need to complete recall. Waiting for response from POC


01/22/2026 ALuman - sent another email to Manuela, looping in Fady


01/13/2026 ALuman - sent follow up email to Manuela, manuela.ballesteros@gehealthcare.com to confirm and schedule


01/08/2026 YEspino Called 305-854-4400 to speak to the biomed dept to follow up with Manuela over the previous email sent to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


12/30/2025 MHamersley - called 305-854-4400, xfer to Bio Med, spoke to Mano, these are the 2 devices that they have not been able to locate; sending her email so she can respond when devices have been located; email: manuela.ballesteros@gehealthcare.com


12/26/2025 MHamersley - called 305-854-4400, xfer to Bio Med, call went to VM/LM


WO-01325559-Venue Go Ultrasound VGB001982

WO-01325560-Venue Go Ultrasound VGD002323

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325559
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 33.0 business days
👷
▶
3 Technician Assigned Feb 2, 11:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-06T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Feb 6, 11:54 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 4d 0h
🏁
Status: Closed by Luis Iser Feb 6, 12:01 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 10, 1:53 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 16, 4:32 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 2h, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Feb 6, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03095200 Labor Open 1.5 $100.00 Feb 6, 11:54 AM
WL-03095201 Labor Open 0.5 $100.00 Feb 6, 11:54 AM
WL-03099247 Labor Open 0.016666666666667 $38.00 Feb 10, 1:53 PM

Details