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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325564 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA OAK HILL FAMILY CARE — 44 VETERANS AVE, BROOKSVILLE FL, 34601

Dec 12, 2025 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 9 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 12, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 23, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 25, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 12 Ready for Release ⏸ Paused 18 —
Jan 12 → Jan 12 Assigned ▶ Running 0 1
Jan 12 → Jan 23 Scheduled ▶ Running 8 9
Jan 23 → Jan 25 Tech On Site ▶ Running 0 9
Dispatch 2.0d
Holding 18.9d (excluded)
Coordinators 8.9d
Field Work 1.0d
Billing 6.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
18.9 days
Coordinators
8.9 days
Over SLA
Field Work
1.0 days
Billing
6.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 25, 2026 (6 days early)
📅
28.0 days Total Age
⏱️
18.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 18.9 days stuck in "Ready for Release"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
18.9d
Scheduled
8.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.6d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2025 Cever per Robert this is not one of his he doesn't cover this location

12/22/2025 MHamersley - called 813-679-0764, Robert Dearth, call went to his VM/LM; sent email: Robert.dearth@gehealthcare.com; called 352-596-6632, xfer to Bio Med, call went to VM/LM ... (per call with Victor, he is no longer employed at Oak Hill Hospital; he is at Bayonet Point Hospital, researching for new contact) ... 12/22/2025 Cever sent email to Victor.Castignoli@gehealthcare.com trying to confirm inventory

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325564
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 19.0 business days
👷
▶
3 Technician Assigned Jan 12, 11:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 20, 1:43 PM
Scheduled For: 2026-01-20T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jan 23, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
🔩
Parts Added Jan 23, 10:12 AM
Type: Parts
Status: Open
Qty: 2
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Jan 24, 9:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 28, 1:51 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 3h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Jan 20, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (5)

Name Type Status Qty Amount Date
WL-03076388 Parts Open 2 $0.00 Jan 23, 10:12 AM
WL-03078125 Labor Open 0.5 $100.00 Jan 24, 9:57 PM
WL-03078126 Labor Open 1.5 $100.00 Jan 24, 9:57 PM
WL-03078127 Travel Open 7 $0.00 Jan 24, 9:57 PM
WL-03081721 Labor Open 0.016666666666667 $38.00 Jan 28, 1:51 PM

Details