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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325571 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA NORTHWEST HOSPITAL — 2801 N STATE ROAD 7, MARGATE FL, 33063

Dec 12, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (2 biz days early)
Active: 14 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 8, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 28, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 8 Ready for Release ⏸ Paused 16 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Jan 28 Scheduled ▶ Running 13 14
Dispatch 2.0d
Holding 16.9d (excluded)
Coordinators 13.0d
Field Work 0.0d
Billing 7.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
16.9 days
Coordinators
13.0 days
Over SLA
Field Work
0.0 days
Billing
7.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
30.3 days Total Age
⏱️
16.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 16.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
16.9d
Scheduled
13.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 ALuman - email reply from Tobi Adepoju confirmed device onsite. dispatch to Raymond Ebanks to complete 1/12

01/07/2206 ALuman - sent follow up email to tobi.adepoju@gehealthcare.com to confirm and schedule

12/31/2025 EMartin called (954) 727-4815 / Yuliana Fink yuliana.idarraga@hcahealthcare.com line just rings no answer called (954) 638-8969 / Yuliana Fink left VM sent follow up email called (954) 974-0400 / asked for biomed spk with Tobi stated that she is unaware of devices took down SN #s for research sent email to tobi.adepoju@gehealthcare.com

12/30/2025 MHamersley - called 305-725-9566, call went to VM/LM (per phone call w/Shawn, Northwest is a separate entity, gave number for Bio Med @ Northwest Hospital) ...

12/22/2025 Cever called 954-540-9821, LVM trying to confirm both locations and inventory along with schedule FSE onsite asap. Sending email to Shawn.Doolittle@gehealthcare.com ... 12/16/2025 Cever sent email to Doolittle, Shawn with inventory list for HCA Northwest and HCA Westside

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325571
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 17.0 business days
👷
▶
3 Technician Assigned Jan 8, 1:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 24d 1h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-12T17:00:00.000+0000
📅
Dispatch Scheduled by Ashley Luman Jan 9, 10:07 AM
Scheduled For: 2026-01-13T17:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 23, 3:16 PM
Scheduled For: 2026-01-26T17:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 27, 9:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 19d 7h
🏁
Status: Closed by Raymond Ebanks Jan 27, 9:27 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Jan 28, 11:44 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 14h 17m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 6h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 26, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (2)

Name Type Status Qty Amount Date
WL-03081010 Labor Open 1.5 $100.00 Jan 27, 9:22 PM
WL-03081479 Labor Open 0.016666666666667 $38.00 Jan 28, 11:44 AM

Details