📍 HCA FLORIDA SUWANNEE EMERGENCY — 1100 11TH ST SW, LIVE OAK FL, 32064
Dec 12, 2025 → Jan 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 12, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 12 → Jan 20, 2026
5 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Jan 23, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 12
Ready for Release
⏸ Paused
18
—
Jan 12 → Jan 12
Assigned
▶ Running
0
1
Jan 12 → Jan 12
Scheduled
▶ Running
0
1
Jan 12 → Jan 20
Awaiting Parts
⏸ Paused
5
—
Jan 20 → Jan 22
Scheduled
▶ Running
2
3
Jan 22 → Jan 23
Tech On Site
▶ Running
1
4
Dispatch2.0d
Material Management5.5d
Holding18.9d (excluded)
Coordinators3.0d
Field Work2.1d
Billing7.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
5.5 days
Over SLA
Holding(excluded from total)
18.9 days
Coordinators
3.0 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
7.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 23, 2026 (8 days early)
📅
28.0 daysTotal Age
⏱️
18.9d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
13.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay18.9 days stuck in "Ready for Release"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
18.9d
Assigned
0.0d / 0.5d SLA
Awaiting Parts
5.5d / 3.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/12/2026 ALuman - called HCA Suwannee ED 386-339-6200. Reception answered and xfer me "to the back" for further assistance. POC is Sarah Tenbroeck. Email confirmation sent to sarah.tenbroeck@hcaheathcare.com ship parts ATTN: Sarah Tenbroeck
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA SUWANNEE EMERGENCY - LIVE OAK, FL - WO-01325598
Completed Jan 12, 2026
To: sarah.tenbroeck@hcaheathcare.com; jared.heisler@emsar.com
CC: central.scheduling@emsar.com; douglas.pearce@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HCA FLORIDA SUWANNEE EMERGENCY - LIVE OAK, FL - WO-01325598
Body:
Hi Sarah,
Thank you for taking my call today. As discussed, I am contacting you on behalf
📅
WO-01325598 - FCO - Venue Go Ultrasound - LIVE OAK - HCA FLORIDA SUWANNEE EMERGENCY
Jan 22, 2026 8:00am – 12:00pm
Work Order: WO-01325598
Account: GE Healthcare FMI
Customer Case Number: 1-554959946929, 1-554803102500
Location: HCA FLORIDA SUWANNEE EMERGENCY
Address: 1100 11TH ST SW, LIVE OAK, FL 32064
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000649
Contact Name: Sarah Tenbroeck
Con
JPEG
VGC000649_Product Label Pic
Jan 23, 2026
JPEG
VGC000649_Batteries
Jan 23, 2026
JPEG
VGC000649_Software Update
Jan 23, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325598
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM