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WO-01325616 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE CLEAR LAKE — 500 MEDICAL CENTER BLVD, WEBSTER TX, 77598

Dec 12, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
9d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 26, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 26 → Mar 2, 2026
2 business days (not counted)
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 26 Assigned ▶ Running 9 10
Feb 26 → Feb 26 Scheduled ▶ Running 0 10
Feb 26 → Mar 2 Awaiting Parts ⏸ Paused 2 —
Mar 2 → Mar 3 Tech On Site ▶ Running 1 11
Dispatch 2.0d
Material Management 3.0d
Holding 40.8d (excluded)
Coordinators 9.6d
Field Work 0.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
3.0 days
Holding (excluded from total)
40.8 days
Coordinators
9.6 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Mar 3, 2026 (2 days late)
📅
53.3 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
10.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
9.6d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 Brod - called 2813383200 to speak to John Watson, he confirmed FSE onsite for 03/02. following up in email to john.watson2@hcahealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Implemented FMI 78101B.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325616
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 12, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
🚨 10.0 business days
📅
▶
4 Dispatch Scheduled Feb 26, 10:53 AM
Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 13d 20h
📦
Parts Requested
Order: 00091122
Status: Canceled
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Mar 2, 4:37 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 4d 5h
⏱️
▶
2 2x Labor Added Mar 2, 9:07 PM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 50, 52
✔️
▶
2 Status: Completed Mar 2, 9:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days

🔗 Related Artifacts

📦
Parts Order 00091122
Canceled

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Mar 2, 1:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03127205 Labor Open 3.5 $100.00 Mar 2, 9:07 PM
WL-03127206 Labor Open 1.25 $100.00 Mar 2, 9:07 PM
WL-03127215 Labor Open 1.25 $0.00 Mar 2, 9:08 PM
WL-03127216 Travel Open 50 $0.00 Mar 2, 9:09 PM
WL-03127217 Travel Open 52 $0.00 Mar 2, 9:09 PM

Details