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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325620 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE NORTHWEST — 710 Cypress Creek Pkwy, HOUSTON TX, 77090

Dec 12, 2025 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 6 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 17, 2026
0 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 17 Assigned ▶ Running 2 3
Feb 17 → Feb 17 Scheduled ▶ Running 0 3
Feb 17 → Feb 17 Awaiting Parts ⏸ Paused 0 —
Feb 17 → Feb 18 Tech On Site ▶ Running 1 4
Feb 18 → Feb 20 Incomplete ▶ Running 2 6
Dispatch 2.0d
Material Management 0.2d
Holding 40.8d (excluded)
Coordinators 2.6d
Field Work 1.9d
Incomplete 3.0d (excluded)
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.2 days
Holding (excluded from total)
40.8 days
Coordinators
2.6 days
Over SLA
Field Work
1.9 days
Incomplete (excluded from total)
3.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
47.0 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
2.6d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
0.9d / 1.0d SLA
Incomplete
3.0d
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson- Created follow up WO as requested. (WO-01353068)

2/17/2026 - FSE Marvin Rivas - WO in incomplete status pending battery delivery and replacement for FMI completion.


02/04/2026; ARoosa Sent F/U Email to> brooke.swisher@gehealthcare.com


01/30/2026- ARoosa Called (281)440-2235

Bio med Spoke With Brooke Swisher, Sending email to confirm device to brooke.swisher@gehealthcare.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI78101D IMPLEMENTED.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325620
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 12, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
⏳ 3.0 business days
🗓️
▶
4 Status: Scheduled Feb 17, 2:12 PM
Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-17T19:00:00.000+0000
📦
Parts Requested
Order: 00090542
Status: Canceled
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 4m
🔧
Status: Tech On Site by Marvin Rivas Feb 17, 4:05 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 1h 49m
🚗
▶
2 2x Travel Added Feb 17, 11:21 PM
2x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 2
⏱️
▶
2 Labor Added Feb 17, 11:27 PM
Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Marvin Rivas
From: Tech On Site
To: Incomplete
Duration in Previous: 7h 25m
⏳ 3.1 business days
✔️
Status: Completed by Marvin Rivas Feb 20, 11:10 AM
From: Incomplete
To: Completed
Duration in Previous: 2d 11h
🏁
Status: Closed by Marvin Rivas Feb 20, 10:28 PM
From: Completed
To: Closed
Duration in Previous: 11h 17m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Feb 24, 1:27 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00090542
Canceled

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 17, 2:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03109802 Travel Open 15 $0.00 Feb 17, 11:21 PM
WL-03109803 Travel Open 20 $0.00 Feb 17, 11:21 PM
WL-03109807 Labor Open 1.5 $100.00 Feb 17, 11:25 PM
WL-03109808 Labor Open 2 $100.00 Feb 17, 11:25 PM
WL-03109809 Labor Open 1 $0.00 Feb 17, 11:27 PM
WL-03117760 Labor Open 0.016666666666667 $38.00 Feb 24, 1:27 PM

Details