Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325627 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HOLTON COMMUNITY HOSPITAL — 1110 COLUMBINE DR, HOLTON KS, 66436

Dec 12, 2025 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 12 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 20, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 1
Feb 4 → Feb 20 Scheduled ▶ Running 11 12
Feb 20 → Feb 20 Tech On Site ▶ Running 0 12
Dispatch 2.0d
Holding 34.9d (excluded)
Coordinators 12.3d
Field Work 1.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.9 days
Coordinators
12.3 days
Over SLA
Field Work
1.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
47.0 days Total Age
⏱️
34.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 34.9 days stuck in "Ready for Release"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
11.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson- Created follow up WO as requested. (WO-01353139)

02/04/2026 DMalloy - replied to customer and advised FSE Bennet would be oniste on Tuesday 2/17/2026. 


02/04/2026; ARoosa Recvd.Email from Matthew Holt verified device at location and is ready to schedule.


02/03/2026- ARoosa- Recvd. Call from 785-364-2116 >Matthew Howard. Holten Comm. Hospital. Wants me to send email to > matthew.howard@rhrjc.org. Sent Email .


02/03/2026- ARoosa- Called 785-364-9641 to return VM left from Matthew Howard. VM\LM also gave him my email.


02/03/2026- ARoosa- VM left from Matthew Howard, returning call for WO-01325627 asked to call back 785-364-9641.


01/30/2026- ARoosa Called 785-364-2116, xfer to Bio med, VM/LM

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325627
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 4, 8:32 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 50d 20h
📅
▶
4 Dispatch Scheduled Feb 4, 2:58 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6h 25m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-17T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Bennet Dartey Feb 18, 9:48 PM
Scheduled For: 2026-02-19T13:00:00.000+0000
⏳ 2.3 business days
📅
▶
2 Dispatch Scheduled Feb 20, 10:14 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Bennet Dartey
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 19h
⏱️
2x Labor Added Feb 20, 10:26 AM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Bennet Dartey Feb 20, 2:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 16m
⏱️
▶
2 Labor Added Feb 20, 6:13 PM
Labor Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 3h 46m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Feb 24, 11:16 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Feb 20, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03113612 Labor Open 1.5 $450.00 Feb 20, 10:26 AM
WL-03113613 Labor Open 1.5 $100.00 Feb 20, 10:26 AM
WL-03114566 Labor Open 7 $0.00 Feb 20, 6:13 PM
WL-03117498 Labor Open 0.016666666666667 $38.00 Feb 24, 11:16 AM

Details