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WO-01325632 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HOUSTON METHODIST CYPRESS HOSPITAL — 24500 NORTHWEST FWY, CYPRESS TX, 77429

Dec 12, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (19 biz days early)
Active: 12 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 16, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 17, 2026
1 business day (not counted)
10d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 12 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 12 Assigned ▶ Running 0 1
Feb 12 → Feb 16 Awaiting Parts ⏸ Paused 1 —
Feb 16 → Feb 16 Scheduled ▶ Running 0 1
Feb 16 → Feb 17 Awaiting Parts ⏸ Paused 1 —
Feb 17 → Mar 3 Scheduled ▶ Running 10 11
Mar 3 → Mar 4 Tech On Site ▶ Running 1 12
Dispatch 2.0d
Material Management 2.5d
Holding 40.8d (excluded)
Coordinators 11.0d
Field Work 1.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
2.5 days
Holding (excluded from total)
40.8 days
Coordinators
11.0 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
54.8 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
10.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
0.0d / 0.5d SLA
Awaiting Parts
2.5d / 3.0d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/23/2025 EMartin called 346-730-3187 / Myles Matherne mmmatherne@houstonmethodist.org went straight to VM left message sent email for update on devices called 346.618.2000 / transferred to biomed went to cisco unity system
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101G implemented.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325632
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
4 Status: Assigned Feb 12, 2:35 PM
Status: Assigned → Technician Assigned → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Brandi Rodriguez
Technician: Marvin Rivas
📦
Parts Requested
Order: 00090268
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Assigned
To: Awaiting Parts
Duration in Previous: 4m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 7:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 1.0 business days
🔩
▶
2 2x Parts Added Feb 17, 10:35 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1d 3h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 27, 3:52 PM
Scheduled For: 2026-03-02T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Mar 3, 3:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
⏱️
Labor Added Mar 4, 12:45 AM
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Mar 4, 1:12 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📦
Parts Order 00090268
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Mar 2, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03108488 Parts Open 2 $0.00 Feb 17, 10:35 AM
WL-03108489 Expenses Open 1 $0.00 Feb 17, 10:35 AM
WL-03129160 Labor Open 2 $100.00 Mar 4, 12:45 AM

Details