Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325638 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 IMPACT SPORTS MEDICINE & — 2011 MURPHY AVE STE 603, NASHVILLE TN, 37203

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 8 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 11, 2026
0 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 11 Scheduled ▶ Running 4 5
Feb 11 → Feb 11 Awaiting Parts ⏸ Paused 0 —
Feb 11 → Feb 17 Scheduled ▶ Running 3 8
Feb 17 → Feb 17 Tech On Site ▶ Running 0 8
Dispatch 2.0d
Material Management 0.1d
Holding 35.8d (excluded)
Coordinators 8.0d
Field Work 1.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.1 days
Holding (excluded from total)
35.8 days
Coordinators
8.0 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Scheduled
8.0d / 2.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
4.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 Brod- received email from Clarke, asking to schedule. offered to have FSE onsite for 02/17

01/22/2026 Brod - called 6153464036 to speak to Clarke Holmes, was transferred to his assistant, left message for her to have FSE onsite for 01/28. following up in email to holmes@impactsportsnashville.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325638
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
▶
3 Technician Assigned Feb 5, 3:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-17T06:00:00.000+0000, 2026-02-17T00:00:00.000+0000, 2026-02-17T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 52d 3h
⚠️ 5.0 business days
📦
▶
2 Parts Requested Feb 11, 1:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5d 21h
🔩
▶
2 2x Parts Added Feb 11, 2:21 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1h 4m
⏳ 3.0 business days
💵
Expenses Added Feb 16, 10:49 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🔧
Status: Tech On Site by Ryan Lewis Feb 17, 12:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
3 Labor Added Feb 17, 2:29 PM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 2h 21m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Feb 18, 3:26 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 4:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 0h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📦
Parts Order 00090154
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 17, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03101263 Parts Open 1 $0.00 Feb 11, 2:21 PM
WL-03101264 Expenses Open 1 $0.00 Feb 11, 2:21 PM
WL-03106962 Expenses Open 1 $0.00 Feb 16, 10:49 AM
WL-03108758 Labor Open 0.5 $525.00 Feb 17, 2:29 PM
WL-03108760 Labor Open 1.5 $100.00 Feb 17, 2:32 PM
WL-03118182 Labor Open 0.016666666666667 $38.00 Feb 24, 4:16 PM

Details