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← WO Overview

WO-01325650 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HUNTSVILLE HOSPITAL — 101 SIVLEY RD SW, HUNTSVILLE AL, 35801

Dec 12, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
0 biz days remaining
Active: 14 biz days
Paused: 41 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 19, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Closed
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 12, 2025 Today
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 13 Ready for Release ⏸ Paused 41 —
Feb 13 → Feb 19 Scheduled ▶ Running 3 4
Feb 19 → Feb 19 Entered ▶ Running 0 4
Feb 19 → Feb 25 Scheduled ▶ Running 4 8
Feb 25 → Feb 26 Tech On Site ▶ Running 1 9
Feb 26 → Feb 26 Tech Off Site ▶ Running 0 9
Feb 26 → Feb 26 Completed ▶ Running 0 9
Feb 26 → Feb 27 Closed ▶ Running 1 10
Feb 27 → Feb 27 Incomplete ▶ Running 0 10
Feb 27 → Feb 27 Scheduled ▶ Running 0 10
Feb 27 → Mar 5 Ready to Bill ▶ Running 4 14
Dispatch 2.0d
Holding 41.9d (excluded)
Coordinators 8.7d
Field Work 0.1d
Incomplete 0.0d (excluded)
On Track
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.9 days
Coordinators
8.7 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
50.0 days Total Age
⏱️
41.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 41.9 days stuck in "Ready for Release"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.9d
Scheduled
8.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 BBallard - Device was located and completed. No follow up is needed. Pictures attached.


2/13/2026 Brod - emailed alan to have FSE onsite for 02/23. he confirmed for the 16th but the fse was no longer available.


02/12/2026 MHamersley - recd email reply from Sterlin, he provided: Alan Graves, alan.graves@hhsys.org , he is Bio Med for Ultrasounds.


02/12/2026 MHamersley - sent email: sterlin.woods@hhsys.org ; 

*Email to jeffrey.stephens@hhsys.org Bounced*


WO-01325650-VFD000297

WO-01337755-VFC000952


12/26/2025 EMartin sent email to

Jeff Stephens 2562658893 jeffrey.stephens@hhsys.org and

Curtis Montgomery 800 626 4515 ext 113 cmontgomery@bmesco.com for update on device

🔧 Work Performed
VFD000297 ANR
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325650
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
3 Technician Assigned Feb 13, 12:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-23T06:00:00.000+0000, 2026-02-23T00:00:00.000+0000, 2026-02-23T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 60d 0h
⏳ 4.0 business days
🆕
▶
4 Status: Entered Feb 19, 12:15 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Brandi Rodriguez
Technician: Bruce Ballard
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-27T06:00:00.000+0000, 2026-02-27T00:00:00.000+0000, 2026-02-27T14:00:00.000+0000
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 24, 4:38 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
⏳ 1.9 business days
📅
▶
2 Dispatch Scheduled Feb 25, 6:52 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Vivian Hyde
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
🚗
Status: Tech Off Site by Vivian Hyde Feb 25, 7:11 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 17m
⏱️
▶
2 Labor Added Feb 25, 7:26 PM
Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 15m, 0m
⏳ 2.6 business days
⚠️
▶
3 Status: Incomplete Feb 27, 11:41 AM
Status: Incomplete → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Sean Currie
Technician: Bruce Ballard
🗓️
Status: Scheduled by Sean Currie
From: Incomplete
To: Scheduled
Duration in Previous: 2m
⏱️
▶
2 Labor Added Feb 27, 12:08 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Scheduled
To: Ready to Bill
Duration in Previous: 26m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 25, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03120197 Labor Open 0.75 $100.00 Feb 25, 7:26 PM
WL-03123276 Labor Open 0.016666666666667 $38.00 Feb 27, 12:08 PM

Details