Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325655 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JOE DIMAGGIO CHILDRENS HOSP — 1005 JOE DIMAGGIO DR, HOLLYWOOD FL, 33021

Dec 12, 2025 → Feb 3, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 6 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 23, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 31, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 23 Ready for Release ⏸ Paused 26 —
Jan 23 → Jan 23 Assigned ▶ Running 0 1
Jan 23 → Jan 31 Scheduled ▶ Running 5 6
Dispatch 2.0d
Holding 26.9d (excluded)
Coordinators 6.0d
Field Work 2.0d
Billing 7.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
26.9 days
Coordinators
6.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
7.0 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
35.0 days Total Age
⏱️
26.9d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 26.9 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
26.9d
Assigned
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/23/2026 ALuman - email from Robert Zalduendo confirmed scheduling for 1/30. Dispatch to Raymond Ebanks. Email confirmation sent looping in Fady and Doug

01/22/2026 ALuman - email reply from Camillo Marerro looped in Robert Zalduendo. Sent email to RZalduendo@mhs.net to schedule for Friday 1/30.

01/13/2026 ALuman - located contact info for Camilo Marerro. Sent email to CamMarrero@mhs.net     

01/08/2026 YEspino Called 954-265-5324 to verify the device in question. Asked to be transferred over to the biomed dept, but was just left on hold for about 6 mins till the call was dropped.


12/23/2025 MHamersley - called 954-265-5324, xfer to Bio Med, placed on hold for over 7 minutes, will try again later


Venue Go Ultrasound VGD002292

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325655
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 27.0 business days
👷
▶
4 Technician Assigned Jan 23, 8:08 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 38d 19h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-30T17:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 6x Labor Added Jan 31, 11:59 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 8d 3h
⏳ 2.0 business days
🏁
Status: Closed by Raymond Ebanks Feb 3, 8:57 AM
From: Completed
To: Closed
Duration in Previous: 2d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 6, 10:25 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 0h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 11:17 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Feb 9, 11:25 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
💵
Status: Billing Review by Timothy Amburgey Feb 9, 2:19 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2h 54m, 0m
💵
▶
2 Status: Billing Review Feb 9, 3:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
Status: Billing Review by Timothy Amburgey Feb 10, 12:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 32m, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 30, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03086453 Labor Open 1 $100.00 Jan 31, 11:59 AM
WL-03086454 Labor Open 1 $0.00 Jan 31, 11:59 AM
WL-03086455 Labor Open 0.5 $100.00 Jan 31, 11:59 AM
WL-03086456 Labor Open 1 $0.00 Jan 31, 11:59 AM
WL-03086457 Travel Open 19 $0.00 Jan 31, 11:59 AM
WL-03086458 Travel Open 34 $0.00 Jan 31, 11:59 AM

Details